What Is Web 2.0

December 21, 2007

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Some ideas about Web 2.0 by Mr. O’Reilly, who coined the term.

http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html

‘The disruptive impact of Web 2.0 is just beginning. O’Reilly gave Web 2.0 its name when we launched the Web 2.0 Summit, (now joined by Web 2.0 Expo) and we believe it’s much more than just the latest technology buzzword. Web 2.0 is a transformative force that’s propelling companies across all industries towards a new way of doing business characterized by harnessing collective intelligence, openness, and network effects. ‘

http://radar.oreilly.com/web2/



Improving Service Organizations: ‘Freedom from Command and control’

December 21, 2007

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A very interesting book on ‘Lean Production systems’ for services is this book written by John Seddon of the Vanguard Group; here are some readers comments.

This is a completely different approach of optimizing services organizations than ‘Strategy Maps‘ (Kaplan and Norton); which is essentially centered around implementing Balanced Score Cards as the main management steering mechanism. For me they completement one another.

For IT organizations, it shows how we can optimize e.g. Call Centers.

Excellent reading!