Crucial Conversations In Social Media – incredibly powerful story!

Incredibly powerful story !

‘Social Media offers a great opportunity for businesses to reconnect with people’

‘Markets are conversations‘

‘Why are crucial conversations so important? – we benefit from more accurate and relevant information – make better choices, and are more willing to act on whatever decision they all make’

Click here if you do not see the presentation above.

There are three Practices to start your conversations:

1. Get to know who you are talking to
2. Listening is more important than talking
3. If you are going to be talking – have something important to say

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Here is more on web 2.0 and crucial conversations

Another good example of Crucial Conversations in Social Media: Satisfaction for customers!

Social Graph platform wars (Google, Facebook, MySpace)

This presentation gives a good overview of the main competing Social platforms, and their partners/ alliances (e.g. Google and LinkedIn):

Click here if you do not see the presentation above.

More reading:

• Web 2.0 overview

• Gartner on Web 2.0

• What is Wikinomics?

• Enterprise 2.0 and Web 2.0

How to get an overview of 1000 Web 2.0 sites

This is a comprehensive overview of Web 2.0 sites – some of them well known; many niche players as well: Web 2.0: Top 1000 sites. This overview also helps you structuring Web 2.0 into different types, such as:

• audio
• blog
• bookmarking
• community
• photo
• portal
• video
• wiki
• …..

The favorite books of manager-tools.com

The favorite books of manager-tools.com: worth a look !

The books of this list that I like best are:

• The effective executive by Peter Drucker.
  Best book on management effectiveness!

• The World is Flat by Thomas Friedman.
  Great to understand globalization trends!

• Influence by Robert Cialdini : my post
  Best way to understand compliance strategies

• Getting Things Done by David Allen: my post .
  Best book on Priority Management

• Heart of Change by John Kotter.
  Leading author on Change Management

Influence: The Psychology of Persuasion

www.manager-tools.com recommends this book! – I have read it, and I think it is very useful.

You will better understand all compliance techniques used by people trying to persuade you in doing something.

Here are the compliance rules – with statements that characterize them!

• Reciprocation - “Pay every debt, as if God wrote the bill.” – Ralph Waldo Emerson

• Commitment and Consistency – “It is easier to resist at the beginning than at the end.” – Leonardo da Vinci.

• Social proof – “When all think alike, no one thinks very much” – Walter Lippman

• Liking – “The main work of a trial attourney is to make a jury like his client” – Clarence Darrow.

• Authority - “Follow an expert” – Virgil.

• Scarcity - “The way to love anything is to realize it might be lost” – GK Chesterton.

For more information: a great review at Amazon.

A great mindmap that summarizes the book and this podcast of Mr. Cialdini (relating to this book).

Other books on this blog

Free mp3 with interview with Robert Cialdini (free subscription to site required)

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