Facilitation tips and tricks

You find useful information on Facilitation at:

• Basic Facilitation Primer (PDF file):
  ‘ A facilitator is someone who uses knowledge of group processes to formulate and deliver the needed structure for meeting interactions to be effective.’
• The IAF Methods Database (registration required)
• Books on Facilitation

IAF Core Competencies for Certification:

• Create Collaborative Client Relationships
• Plan Appropriate Group Processes
• Create and Sustain a Participatory Environment
• Guide Group to Appropriate and Useful Outcomes
• Build and Maintain Professional Knowledge
• Model Positive Professional Attitude

Facilitation presentations (SlideShare):

• Facilitation training for team members (121 slides):

Click here if you do not see the presentation above.

• Facilitation and meeting skills (53 slides):

More on Facilitation at this blog!

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Business Model Innovation

‘Business Model Innovation’ – ‘ Competitive Advantage through Business Model Design and Innovation’

by Alexander Osterwalder, arvetica, Guadelajara, Mexico.

This is a very useful presentation on how you can innovate your own business model.

Slides 29 – 51 describes the core methodology!

An interview with Alexander Osterwalder.

Click here if you do not see the presentation above.

Another presentation, containing the business model of Amazon.com:

More on Business Strategy:

• 10 Favorite Books on Business Strategy
• Favorite books on Management Consultancy – LinkedIn Question
• Business Model Innovation
• Alignment: ‘everybody needs to understand the value of their role’
• Summary of the article ‘Partnering and the Balanced Scorecard’ by Robert Kaplan
• Strategy articles in the Harvard Business School website

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Marshall Goldsmith FeedForward Tool

‘When you think of giving feedback, start giving feedforward -
focus on the promise of the future rather than the mistakes of the past.

Instead of rehashing a past that cannot be changed (feedback), Marshall Goldsmith and Jon Katzenbach coined “feedforward” to encourage spending time creating a future.’

Marshall Goldsmith is a well recognized coach on management behavior.

You can use his ‘FeedForward Tool’ to improve your communication with people you work with.

More:

• A short video clip (youtube version, flash version) explains the concept!
• Ten Reasons to Use the FeedForward Tool
• ‘What Got You Here Won’t Get You There‘

A great one hour training video on Feedforward (at Google):

Video

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Trust-Based Relationships

This is a valuable blog that explains how to build Trust-based relationships with your customers.

‘True trust-based relationships have four characteristics:

• they start with the perspective of the customer
• they have a long-term perspective
• they are collaborative
• they are based on transparency’

From: TrustedAdvisors Associates blog authored by Charles H. Green:

Mr. Green co-authored the book ‘The Trusted Advisor’ together with David Maister.

As David Maister also explains in his podcasts, videocasts, books and blog, doing business based on an true earned trust-relation with your customer will improve your bottom-line.

Image via Wikipedia

Recommended business books – using LibraryThing

Photo from ‘bcnbits‘ under Creative Commons rights.

I recommend some business books using the site LibraryThing.com.

It has some interesting features:

• tag cloud display
• rating
• adding a review and reading reviews of others
• tag cloud of all books in LibraryThing

Main benefit for me is to quickly see what books in a specific field have the best rating.

Combining these recommendations with those of amazon.com gives you further ideas on what books are best to buy!