Twitter and business management

April 30, 2008

Dosh Dosh made a good overview of ways Twitter is used.

I find it interesting to see that Twitter is used also for:

  • internal business communication: connecting employees with one another;
  • for customer services - notifying customers of e.g. new products and releases

More at: 17 Ways You Can Use Twitter: A Guide for Beginners, Marketers and Business Owners

also interesting is:

Twitter May Not Have To Care About Uptime Any Longer

Excellent and comprehensive overview of Web 2.0 by Ed Yourdon

April 29, 2008

Excellent and comprehensive overview of Web 2.0 by Ed Yourdon!

Covers main technologies, suppliers; and implications for sectors (e.g. Government):

slideshow

Comments on changes by Ed Yourdon


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Web 2.0 and Management


“Those hospitals that publish their results will do better” - transparency and quality improvements in healthcare

April 28, 2008

Healthcare providers that make their quality of services more transparent to patients will improve quality of service in that way!

This is a very entertaining presentation of Paul Levy at a Dutch healthcare congress 2008.

Paul Levy

Paul F. Levy MBA, CEO & President, Beth Israel Deaconess Medical Center
“Those hospitals that publish their results will do better”

When starting at the BIDMC, Paul Levy was new to the health care sector. He used his experiences from the sewer and electricity sectors in helping the BIDMC back to the top of the Boston health care market. Essential in his strategy is transparency. Transparency in what he does as a CEO but mostly and foremost transparency in the quality the hospital achieves.

He states that transparency is essential to holding ourselves accountable. Because when we know our results are open, will do just a little better. And with the increasing cost, hospitals are more and more pressured to be open, clear and helpful in improving the quality of care. Hospitals are political institutions; they are paid by the public and offer care to the pubic; being in a capitalist or social system. br> During his speech he refers to various urls:
http://runningahospital.blogspot.com
http://bidmc.harvard.edu/default.asp?node_id=8332 (home page results of BIDMC by Harvard)
http://bidmc.harvard.edu/default.asp?node_id=8332 (patients feedback)’

From: http://www.zorginnovatienederland.nl/presentaties.htm

Interview with Paul Levy:


Most important from David Maister

April 27, 2008

Web 2.0 trends

April 26, 2008

10 Favorite Books on Business Strategy

April 18, 2008

‘Your favorite books on Business Strategy are?’

‘Which are your favorite books on Business Strategy; and what is special about them?

My favorites are:

- Strategy Maps by Robert Kaplan and David Norton.
They show very clearly how to operationalize the mission, vision and strategy of a company. It contains many striking examples. This book also gives you good ideas on how to define an effective Balanced Scorecard.

- Executing Strategy by Mark Morgan, Raymond E. Levitt and William Malek (Harvard Business Press).
This excellent book presents the ‘Strategic Execution Framework’. It is a comprehensive and easy to use framework. It shows how to formulate a mission, vision and strategy, and how to translate this into a project portfolio which realizes the strategy. ‘

This is a question that I have posted on LinkedIn.com

Shakti Kapoerchan is a 2nd-degree contact

Shakti Kapoerchan

Student at RSM Erasmus University

see all my answers

I consider having a solid factual basis for strategy theory to be an excellent starting position for further exploration on the subject. A book which provided this for me, is ‘Contemporary Strategy Analysis’ by Robert M. Grant.

Mark Bouch is a 3rd-degree contact

Mark Bouch

Director , Sykes Fairbairn

Hi Jeroen
To answer your question: Mastering the Management System (HBR article by Kaplan and Norton) and Competitive Strategy by Michael Porter.
But strategy execution is also worthy of consideration within question. Getting things done often provides greater challenge than the intellectual exercise of developing strateg. With this in mind I recommend you add ‘Execution - the discipline of getting things done’ by Bossidy and Charan to your reading list.

Best Regards
Mark Bouch

Will Pearce is a 3rd-degree contact

Will Pearce

Non-Profit Executive, Management Consultant, & Volunteer Board Member

Strategic Thinking / Visioning:
* Built to Last by Jim Collins
* Good to Great by Jim Collins
These two Collins books together do the best job of anything I’ve read of identifying the key characteristics of organizations that exhibit sustained competitive superiority.

Strategic Direction (Strategy Formation); both of these books will get you thinking about the specifics of your strategy in new, creative ways:
* What Really Works by William Joyce and Nitin Nohria
* Nonprofit Strategic Positioning: Decide Where to Be, Plan What to Do by Thomas A. McLaughlin

Strategic Planning:
* Team-Based Strategic Planning by C. Davis Fogg
Emphasizes the prerequisite environment/culture, facilitators & facilitation of the process, and process team dynamics.

For nonprofits:
* Strategic Planning for Nonprofit Organizations by Michael Allison and Jude Kaye
* Strategic Planning for Public and Nonprofit Organizations by John M. Bryson

For IT organizations:
* A Practical Guide to Information Systems Strategic Planning by Anita Cassidy

All of these books are available on Amazon.com.

Mick Monroe is a 2nd-degree contact

Mick Monroe

I’m here to meet experts that would volunteer to answer questions about their industry. I am an warm+ networker. 550+

Winning by Jack and Suzy Welch - In the first chapter he explains the importance of and way to develop consensus within an organization on the behaviors that must be in place to support the values that will enable an organization to accomplish it’s mission. Within two paragraphs in the first chapter or so it helped me understand how do develop and help others develop a mission statement that was effective at mobilizing organizational support.
One of those ‘airport book store purchases’ that ‘took my breath away’ before the plane ever lifted off.
Thank you Jack and Suzy Welch!

Malcolm Gabriel, MBA; MA (Ind Psy) is a 3rd-degree contact

Malcolm Gabriel, MBA; MA (Ind Psy)

Visionary Leader in HR, OD & Change Management

Jeroen,

I agree with others’ recommendations on great business strategy books, and I’ve read most of them. But, my personal favourites are the following, based not necessarily on methodologies for business strategies or strategic planning processes; rather on how one thinks about business strategies themselves:

Senge, P.M (1990). The Fifth Discipline. This timeless classic framed my systems-orientation and helped me appreciate causality in the market and industry; and more importantly appreciate that for every business strategy action (and inaction) there is a corresponding reaction (both intended and unintended).

Hamel, G. (2000). Leading the Revolution. This masterpiece argues that the only sustainable competitive advantage today is in an organization’s ability to innovate their business strategies (refered to as “business concept innovation”). It is truely the hardest challenge for competitors to replicate.

Baghai, M., et. al. (1999). The Alchemy of Growth. This one helped me think through business strategies as kickstarting and sustaining growth through time horizons; horizon 1 (typically “cash cow” core businesses), horizon 2 (emerging businesses), and horizon 3 (seeds of tomorrow’s businesses). The invaluable insight in this book is that organizational modelling, as well as talent and performance management should be different for each horizon, rather than a “one size fits all” approach.

Joseph Templin, CFP, CLU, ChFC, CAP is a 3rd-degree contact

Joseph Templin, CFP, CLU, ChFC, CAP

Head Geek, Unique Minds Consulting Group, LLC

The Art of War” by Sun Tzu.
“He who knows his enemy and himself shall always be victorous.
He who knows neither his enemy nor himself shall never taste victory, even if he fight a thousand battles.”
Joe

Michel Buffet is a 3rd-degree contact

Michel Buffet

Founder and President at ETM Consulting Group

My favorite by far: Adrian Slyvotzky’s The Art of Profitability. This book proposes 23 business lessons - written as a the story of a manager seeking enlightenement from a wise master. An original and thought-provoking book.

AK Adapa is a 3rd-degree contact

AK Adapa

IT: Services & Strategy Consultant

Jeroen - You have given two of the best books on this topic and I like Executing Strategy book the most out of the two.

As one of the comments said, from time to time I come across pretty good HBR articles. The most recent HBR articles “Can you say what your strategy is?” and “Putting leadership back into strategy” are good reads as well.

“Competing for the Future” book by Hamel and Prahlad is a good read.

Mark Taylor is a 3rd-degree contact

Mark Taylor

Director, Eriskay Associates

Hi Jeroen,
This is a great question and has attracted some great answers.

I am tempted to say that no book on strategy seems to adequately capture what the subject is really about but this is too harsh on some of the great writers out there.

My own view of Strategy Maps by K&N is pretty similar to yours, although many of my clients find this approach quite prescriptive. A broader and more fluid methodology is
Eden, C., Ackermann, F. (1998), Making Strategy: The Journey of Strategic Management, Sage, London, .
Similar to the K&N approach, it makes comprehensive use of mapping but, in my view, creates a far more realistic and less rigid set of outcomes. I use this a lot with clients and it delivers great results.

See the link below for some case studies.
Good luck with your work Jeroen.
Mark.

Links:

Claudia Gramaccia is a 3rd-degree contact

Claudia Gramaccia

Studio Gramaccia

hi Jeroen,
the authors you quote are certainly miliar pillars of the business strategy thought
recently Michael Reynor and Pankaj Ghemawat have published interesting books. Have a look at them on
Cheers Claudia

Links:

Ashwin Ramaswamy is a 3rd-degree contact

Ashwin Ramaswamy

Awake Dreamer

see all my answers

There was a simple book I read called “The Tao of Leadership”.
I am yet to come across something as outstandingly brilliant.
It doesn’t cover much on strategy per se, but the principles of leadership enshrined are the necessary & sufficient conditions for success.
I think this is available on the web too

Ron Hurst is a 2nd-degree contact

Ron Hurst

Manager, Teacher, Coach

I do not believe I saw The Art of the Long View by Peter Schwartz on the list above. I highly recommend this for its contribution to scenario planning.
Ron Hurst
www.developaleader.com

Marc Jadoul is a 3rd-degree contact

Marc Jadoul

Market Development at Alcatel-Lucent

see all my answers

“The Art of War” by Sun Tzu and “Clausewitz on Strategy” (edited by Boston Consulting Group’s Strategy Institute)

Stephen Michaelson is a 3rd-degree contact

Stephen Michaelson

Lean Six Sigma Project Leader; Business Process Analyst; Project Writer/ Tech Writer

see all my answers

W. Edward Deming’s _Out of the Crisis_ (1982). Yes, it’s dated, but still very relevant: the work of Deming and Joseph Juran after World War II is largely responsible for the success of leading quality- and customer-centered companies (like Toyota) today.
A concise description of Deming’s recommended business strategy is contained in his “14 Points for Management:”
1. “Create constancy of purpose towards improvement”. Replace short-term reaction with long-term planning.
2. “Adopt the new philosophy”. The implication is that management should actually adopt his philosophy, rather than merely expect the workforce to do so.
3. “Cease dependence on inspection”. If variation is reduced, there is no need to inspect manufactured items for defects, because there won’t be any.
4. “Move towards a single supplier for any one item.” Multiple suppliers mean variation between feedstocks.
5. “Improve constantly and forever”. Constantly strive to reduce variation.
6. “Institute training on the job”. If people are inadequately trained, they will not all work the same way, and this will introduce variation.
7. “Institute leadership”. Deming makes a distinction between leadership and mere supervision. The latter is quota- and target-based.
8. “Drive out fear”. Deming sees management by fear as counter- productive in the long term, because it prevents workers from acting in the organisation’s best interests.
9. “Break down barriers between departments”. Another idea central to TQM is the concept of the ‘internal customer’, that each department serves not the management, but the other departments that use its outputs.
10. “Eliminate slogans”. Another central TQM idea is that it’s not people who make most mistakes - it’s the process they are working within. Harassing the workforce without improving the processes they use is counter-productive.
11. “Eliminate management by objectives”. Deming saw production targets as encouraging the delivery of poor-quality goods.
12. “Remove barriers to pride of workmanship”. Many of the other problems outlined reduce worker satisfaction.
13. “Institute education and self-improvement”.
14. “The transformation is everyone’s job”.
With regard to business, Deming was all about transformation, not incrementalism. Every aspect of business operations and processes, starting with leadership and extending all the way the down to the lowest production worker, has to be improved and aligned to focus on the customer and the customer’s quality needs.

Links:

Ana Capucho is a 3rd-degree contact

Ana Capucho

Account Manager at EMC & Restaurant Owner

Hi Jeroen,

These are my suggestions for you:
Blue Ocean Strategy (Harvard Business Press)

and
Strategy Safari — A Guide Tour Through The Wilds Of Strategic Management.
Both are a kind of “out of the box” business strategy to set you aside from mainstream or as I like to call it, tradicional management.

Regards
Ana Capucho

Steven Miller is a 3rd-degree contact

Steven Miller

Program Director, GTM Initiatives at IBM

I’ve studied quite a few books on strategy, and several authors stand out:
Clayton Christensen - it seems that the initial impact of this book series was a few leaders looking to disrupt for disruptions sake. This book series does a great job of helping the reader understand disruptive innovation and how to lever it.

Adrian Slywotzky - His books are invaluable as many businesses are seeing their legacy business models going by the wayside numerous disruptions rewrite the future: web 2.0, DVRs, open source, new media, online communites, SaaS, skyrocketing fossil fuel prices, … Leaders need to know how to select and evaluate business models to best take advantage of these disruptions.

Geoffrey Moore - I first read Crossing the Chasm while working a startup. I would love to see an update to this excellent series.

Jim Collins - Built to Last was one of the very first strategy books that I read and one that has stuck with me for a long time. Can be an eye opener to compare your current and past employers against the lessons of this book.

Tom DeMarco - the book I have in mind is ‘Peopleware’. A key part of strategy is your human resource strategy. This book’s lessons have guided my career for a long time.

Ram Charam’s books also have a lot to offer, with a focus on HR strategy — Execution, The Leadership Pipeline, …
The books above will help you:
Select a disruptive innovation
Select a business model
Bring the new innovation to market
Build a company that can thrive for a long long while
Attract and retain talent
Build Your Leadership Pipeline

Ram Motipally is a 3rd-degree contact

Ram Motipally

Key Account Manager at Sasken Communication Technologies Ltd.

Jeroen,
I am sure you have plenty of suggestions on books on Business strategy. The original favorite is always Porter’s strategy. But, I highly recommend Jack Welch’s Winning. It is a practical handbook for any manager including for strategy. Look forward to loads of common sense and very little of theoretical models.
Rgds,
Ram

——————————————————————

My favorites are:

- Strategy Maps by Robert Kaplan and David Norton.

- Executing Strategy by Mark Morgan, Raymond E. Levitt and William Malek

More on Business Strategy:


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Web 2.0 and Management


David Maister on a book on Collaboration Tools for lawyers

April 15, 2008

David Maister recommends this book on Collaboration Tools for Lawyers.

I guess Web 2.0 is getting more and more mainstream! It is also interesting to see that special attention is paid to legal issues surrounding these new technologies:

‘Collaboration Tools and Technologies

The Law Practice Management Section of the American Bar Association has just published a book entitled “The Lawyers guide to Collaboration Tools and Technologies: Smart Ways to Work Together” It was written by Dennis Kennedy and Tom Mighell’


Favorite books on Management Consultancy - LinkedIn Question

April 10, 2008

‘Favorite books on Management Consultancy?’

is is a question that I have posted on LinkedIn Q&A at:

http://www.linkedin.com/answers/management/organizational-development/MGM_ODV/204742-3071780?browseIdx=0&sik=1207851413423&goback=%2Eamq

(LinkedIn login is required to access this question)

‘What are your favorite books on Management Consultancy?
I am curious to learn from others at LinkedIn what you like and would recommend!
Some of my favorites are:

Here are some answers that can help you find the best books on Management Consultancy!

Some real new insights for me are - I will look into these books in the coming weeks and months:

Thanks to all contributors !!

Any additional ideas are welcome on this blog!

————————————————————————————————————————-

Karthik Rao

Project Management at Ernst & Young

Jack Walser, CGC

Experienced Project Management and Process Improvement Executive / Strategist

I’m a big fan of these:

The first book takes a look at systems thinking and can help you with roadblocks within an organization. The second provides a tool that will help you channel organizational resources to achieve a strategic goal.
Good luck!

George Dinwiddie

Owner, iDIA Computing, LLC and Computer Software Consultant and Coach

George Dinwiddie also suggests this expert on this topic: Jerry Weinberg

Leif Andersson

Owner, Proicio and Management Consulting Consultant

My favourites:

Jonathan Arnold

Energy Enterprise Solutions

  • I read David Maister’s “Managing the Professional Service Firm” , “The Trusted Advisor”, and “True Professionalism…” and would recommend these books to anyone at any level. I re-read the first book regularly.
  • Soneone gave me Goldsmith’s book. I think it was a hint, and it was very helpful.

Alco van Neck

Ing. at Getronics PinkRoccade

Jakub Nosek

Management consultant - Experienced problem solver

My favorites are:

Links: http://www.atwave.cz

Patrick Ahern

Branding and Employee Performance Expert, Professional Speaker - Partner, Brand Integrity, Inc.

  • Achieve Brand Integrity: Ten Truths You Must Know to Enhance Employee Performance and Increase Company Profits by Gregg Lederman. The book recently won the 2008 Axiom gold medal for Best Business Books in association with Inc.Magazine.

Jim Parnitzke

Independent Executive - Enterprise Architecture, Business Intelligence, BPM, CDI/MDM

  • Plenty of terrific ideas and books already mentioned, all are worthwhile. A little off-beat, but no less valuable to me was Barbara Minto’s book labeled “The Pyramid Principle – Logic in Writing and Thinking” first published in 1987. Since we (management consultants) live in the world full of abstractions, creating a powerful, compelling, and concise message to communicate our thinking is pretty much fundamental blocking and tackling. This is especially true if the subject matter is complex or not well known to our clients or management peers. Heavily recommended for anyone who makes a living in the world of thought and communication (this is our business right?), and certainly more approachable than the Rhetoric (yes that one – Aristotle <g&gt ;)
Gail Bubenick, Psy.D.,Ph.D.

Owner, Sierra Communications, Inc.

Darryl Dioso ddioso@rmgmtsolutions.com

Principal Consultant, Resource Management Solutions Group - Sales Recruitment | Sales Training | Sales Assessments

  • Management Consulting” by Biswas and Twitchell - Let me know what I was getting into.
  • “Dr. Deming” by Aguayo - Not really “on Management Consultancy” but he’s one of my (and I’m sure a few of you) MC ‘idols’.
  • “The Goal” by Goldratt and Cox - A book about Process Improvement that I couldn’t put down…How crazy is that?

Roberta Chinsky Matuson

Owner, Human Resource Solutions and Management Consulting Consultant

Roberta

Links: http://www.yourhrexperts.com

Dorina Grossu

Certified Lean Six Sigma Master Black Belt - Program Management, Quality Management, Business Process Re-Engineering

Links: http://www.corpusoptima.com


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Dosh Dosh - blog offering internet marketing and blogging tips, alongside social media strategies

April 5, 2008

image

‘Dosh Dosh is a blog offering internet marketing and blogging tips, alongside social media strategies. Best consumed by bloggers, entrepreneurs, web publishers, marketers, freelancers and small business owners.

Heya. I’m Maki, the writer who’s responsible for all the material you read on this blog. Apart from managing Dosh Dosh, I’m also currently a Philosophy student in Toronto, Canada. ‘

Dosh Dosh is my favorite blog on the topic of Social Media and Blogging!

Here you can subscribe to his feed.


High Stakes Presentations

April 5, 2008

Sims Wyeth writes in this blog about improving your performance in presentations.

He has lots of useful tips and tricks on this subject, well worth to browse through!

Sims Wyeth

‘For over fifteen years, I have been helping High Stakes Presenters acquire the knowledge and skill they need to become accomplished speakers.’