Twitter and business management

Dosh Dosh made a good overview of ways Twitter is used.

I find it interesting to see that Twitter is used also for:

• internal business communication: connecting employees with one another;
• for customer services – notifying customers of e.g. new products and releases

More at: 17 Ways You Can Use Twitter: A Guide for Beginners, Marketers and Business Owners

also interesting is:

Twitter May Not Have To Care About Uptime Any Longer

Excellent and comprehensive overview of Web 2.0 by Ed Yourdon

Excellent and comprehensive overview of Web 2.0 by Ed Yourdon!

Covers main technologies, suppliers; and implications for sectors (e.g. Government):

slideshow

Comments on changes by Ed Yourdon

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“Those hospitals that publish their results will do better” – transparency and quality improvements in healthcare

Healthcare providers that make their quality of services more transparent to patients will improve quality of service in that way!

This is a very entertaining presentation of Paul Levy at a Dutch healthcare congress 2008.

‘Paul Levy

Paul F. Levy MBA, CEO & President, Beth Israel Deaconess Medical Center
“Those hospitals that publish their results will do better”
When starting at the BIDMC, Paul Levy was new to the health care sector. He used his experiences from the sewer and electricity sectors in helping the BIDMC back to the top of the Boston health care market. Essential in his strategy is transparency. Transparency in what he does as a CEO but mostly and foremost transparency in the quality the hospital achieves.

He states that transparency is essential to holding ourselves accountable. Because when we know our results are open, will do just a little better. And with the increasing cost, hospitals are more and more pressured to be open, clear and helpful in improving the quality of care. Hospitals are political institutions; they are paid by the public and offer care to the pubic; being in a capitalist or social system. br> During his speech he refers to various urls:
http://runningahospital.blogspot.com
http://bidmc.harvard.edu/default.asp?node_id=8332 (home page results of BIDMC by Harvard)
http://bidmc.harvard.edu/default.asp?node_id=8332 (patients feedback)’

From: http://www.zorginnovatienederland.nl/presentaties.htm

Interview with Paul Levy:

Most important from David Maister

This is an entry to the most important information David Maister is willing to share with all readers!

I post this here for easier access.

Presentations:

Managing
download

Clients
download

Strategy
download

Careers
download

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Strategy:

“The One-Firm Firm” – new free seminar | “Values in Action” – new free seminar | A Case Study In professional Ethics | A Home Fit For Heroes? | Alignment and Accountability | Another reader question | Are Law Firms Manageable? | Are You Being Mentored? | Blawg Review #76 | Blawgworld 2007 | Book Review – JUST ENOUGH ANXIETY | Can the Good Guys Win? | Can You Say No? | Central European and Australian Interviews | Compensation Systems | Corporate Strategy and Personal Profiles | Creating a High-Trust Organization | Creating A New Religion | Disclosing People’s Pay | Do My Ideas Work? |

Web 2.0 trends

10 Must Have Online Office Apps – ReadWriteWeb

Change Management News » Blog Archive » Web 2.0 and Change Management

Enterprise 2.0 To Become a $4.6 Billion Industry By 2013 – ReadWriteWeb

Facebook … the new email?

Google Docs Gets Forms, More Access Like Little By Little

Microsoft Popfly

Mashups Are Breaking the Mold at Microsoft – New York Times

Plaxo going from strength to strength

The Big Switch: Rewiring the World, from Edison to Google

Top Enterprise Web 2.0 Predictions For 2008 by G. Oliver Young – Forrester Research

Web Technology Trends for 2008 and Beyond » SlideShare

Blog posts that I have bookmarked recently on Web 2.0 trends