“Those hospitals that publish their results will do better” - transparency and quality improvements in healthcare

April 28, 2008

Healthcare providers that make their quality of services more transparent to patients will improve quality of service in that way!

This is a very entertaining presentation of Paul Levy at a Dutch healthcare congress 2008.

Paul Levy

Paul F. Levy MBA, CEO & President, Beth Israel Deaconess Medical Center
“Those hospitals that publish their results will do better”

When starting at the BIDMC, Paul Levy was new to the health care sector. He used his experiences from the sewer and electricity sectors in helping the BIDMC back to the top of the Boston health care market. Essential in his strategy is transparency. Transparency in what he does as a CEO but mostly and foremost transparency in the quality the hospital achieves.

He states that transparency is essential to holding ourselves accountable. Because when we know our results are open, will do just a little better. And with the increasing cost, hospitals are more and more pressured to be open, clear and helpful in improving the quality of care. Hospitals are political institutions; they are paid by the public and offer care to the pubic; being in a capitalist or social system. br> During his speech he refers to various urls:
http://runningahospital.blogspot.com
http://bidmc.harvard.edu/default.asp?node_id=8332 (home page results of BIDMC by Harvard)
http://bidmc.harvard.edu/default.asp?node_id=8332 (patients feedback)’

From: http://www.zorginnovatienederland.nl/presentaties.htm

Interview with Paul Levy:


Health Care Law Blog

March 15, 2008

Interesting blog post on Healthcare and Web 2.0.

Health Care Law Blog

‘Keeping an eye on health care law. Thoughts and comments on the health care industry, privacy, security, technology and other odds and ends.’

‘· Following are some representative health care related blogs. While this is not an exhaustive list of health care blogs, it serves to demonstrate the breadth and scope of the types of health care blogs that are available online.’:

· Health Law Blogs

· Hospital CEO/Administration Blogs

· Physician/PA/Nurse/Med Student Blogs

· Patient and Health Topic Blogs


Web 2.0 & Healthcare - videocast

March 15, 2008

Video

Some examples and benefits of Web 2.0 in Healthcare - great video:

  • Mayo clinic - posting podcasts on iTunes about healthcare issues
  • Emergency room Rap’ - video posted on YouTube
  • Improve healthcare knowledge with patients
  • Get more visibility in the market

More at HIN.com

Related information:


The unlikely solution was to use Toyota management principles called “systems thinking” to improve their hospitals.

March 8, 2008

Good documentary! This clearly shows that Systems Thinking improves the quality of services in healthcare.

From http://www.managementwisdom.com/goodnews.html :

‘A patient is not an automobile, but… The unlikely solution was to use Toyota management principles called “systems thinking” to improve their hospitals. Systems thinking allows leaders and staff to see the complex, modern workplace with “new eyes” and turn problems into improvements.

It has saved up to 50 percent in costs, thousands of lives, and avoided hundreds of thousands of medical errors. Significant improvements have already begun in hospitals in several major cities.

Read the rest of this entry »


‘Web 2.0 will revolutionize the dissemination of medical information’

March 8, 2008

This is a very interesting presentation by medical student Bertalan Mesko on the impact of Web 2.0 on Medicine!

This is his blog

ZocDoc is a Web 2.0 site where New Yorkers can find doctors in their neighbourhood, see testimonials, make appointments etc.


How to improve processes in healthcare: ‘Lean Thinking in the NHS and healthcare’

December 22, 2007

Video

Interesting video explaining Lean Management in healthcare (NHS video)

What is Lean in a nut shell: analyze processes, and remove inefficiencies.

More reading on processes and strategy implementation:

Related information:

  • One of the top Lean consultancy firms that I know is: Vanguard. John Seddon is founder of this company.


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Web 2.0 and Management

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