Most important from David Maister

This is an entry to the most important information David Maister is willing to share with all readers!

I post this here for easier access.

Presentations:

Managing
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Clients
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Strategy
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Careers
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Strategy:

“The One-Firm Firm” - new free seminar | “Values in Action” - new free seminar | A Case Study In professional Ethics | A Home Fit For Heroes? | Alignment and Accountability | Another reader question | Are Law Firms Manageable? | Are You Being Mentored? | Blawg Review #76 | Blawgworld 2007 | Book Review - JUST ENOUGH ANXIETY | Can the Good Guys Win? | Can You Say No? | Central European and Australian Interviews | Compensation Systems | Corporate Strategy and Personal Profiles | Creating a High-Trust Organization | Creating A New Religion | Disclosing People’s Pay | Do My Ideas Work? |

David Maister on a book on Collaboration Tools for lawyers

David Maister recommends this book on Collaboration Tools for Lawyers.

I guess Web 2.0 is getting more and more mainstream! It is also interesting to see that special attention is paid to legal issues surrounding these new technologies:

‘Collaboration Tools and Technologies

The Law Practice Management Section of the American Bar Association has just published a book entitled “The Lawyers guide to Collaboration Tools and Technologies: Smart Ways to Work Together” It was written by Dennis Kennedy and Tom Mighell’

Expertise Marketplace Blog - on marketing professional services

You can learn more about marketing your professional services by reading this great blog written by Suzanne Low!

‘About the Expertise Marketplace Blog

Welcome to the Expertise Marketplace blog, where professional service firm leaders, CMOs, journalists, and academics can find:

• analyses of marketing strategy and its direction, and
• provocative discussions on the state of the professional services marketplace.’

‘About Suzanne Lowe

Suzanne Lowe is a recognized expert in the marketing and management of professional service firms. She is the president of Expertise Marketing and author of Marketplace Masters: How Professional Service Firms Compete to Win.’

She has written a good review on the book of Ford Harding: ‘Rainmaking’. I am reading this book; it is a practical guide to selling professional services. I recommend both this review and the book!

Trust-Based Relationships

This is a valuable blog that explains how to build Trust-based relationships with your customers.

‘True trust-based relationships have four characteristics:

• they start with the perspective of the customer
• they have a long-term perspective
• they are collaborative
• they are based on transparency’

From: TrustedAdvisors Associates blog authored by Charles H. Green:

Mr. Green co-authored the book ‘The Trusted Advisor’ together with David Maister.

As David Maister also explains in his podcasts, videocasts, books and blog, doing business based on an true earned trust-relation with your customer will improve your bottom-line.

Collaboration in large professional companies

Great podcast by David Maister:

how to improve collaboration in large organizations.

‘I am going to read off a list of the “network collaboration” tactics that large multisite professional companies consider in attempting to induce more cooperation in their networks.

The top-tier tactics:

1. Cross-staffing
2. Rotation of staff
3. Reorganize around people we want to collaborate more
4. Information-sharing (Real-Time Knowledge Management) (…) ‘

In my opinion, Real-Time Knowledge Management is supported by Web 2.0 platforms.

Business Podcast overview.

David Maister video - ‘On Careers: Dynamos’

Great video on careers, management and coaching

On Careers: Dynamos 9:51

‘In this video clip we’re going to look at the issue of energy, excitement, and ambition in a different way and talk about the different states of drive that you and I might experience at different stages of our career.’

There are three catagories of people in your organization:

• Dynamos
• Cruisers
• Losers’

‘Your job as a manager is to make sure that your people are excited about something’

Business podcast overview.

David Maister video - ‘Managing works’

Great video!

‘In this video we’re going to explore how management, in a society of professionals, can really be made to work. The clip opens with an example of fabulous management, fabulous coaching, that was done to me early in my career, and contrasts with the sorts of management that we often see, inside professional firms.’

‘Find a way to take the sting out of the criticism’

‘He helped me hard to save face’

 

From:

‘Maister Moments: David Maister Live

Leading global consultant, business author, and former Harvard Business School professor David Maister presents a videocast of highlights from his speaking engagements covering his four main topic areas: Strategy, Management, Client Relations, and Careers.’

Business podcast overview.