by Jeroen de Miranda

This is perhaps the best book on innovation!

Examples of disruptive IT innovation are (IMO):

• Google, Amazon Lead Disruptive Cloud Computing Wave, Microsoft Again Behind Curve
• Newspapers Beware: Blogs are A Disruptive Technology

I can much better understand these disruptive innovations after having read this book!

From Newspapers Beware: Blogs are A Disruptive Technology - some key factors are:

• ‘print publishing has overshot the needs of the market’
• ‘Sure, the new versions aren’t as high quality (fact-checking, writing, spelling, design), but they get the job done’
• ‘And eventually, the old model will have lost so many customers that it will no longer be able to support itself.’

At the website of the authors Clayton Christensen and Michael Raynor you can find some ready to use ideas and templates to shape new disruptive innovation ideas:

1. A Template for Shaping Disruptive Ideas :

• Target nonconsumption
• Leverage the low performance hurdle
• Make it “foolproof.”
• Lock in and take over

2. A Game Plan for Would-Be Disruptors : How to Turn the Innovator’s Dilemma into the Innovator’s Solution

More information on innovation at:

• More books on innovation:  (for accessing this list, you have to create an account at librarything.com)
• Site of Authors Clayton Christensen and Michael Raynor

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by Jeroen de Miranda

I am reading ‘The Skilled Facilitator’: this is a great in-depth book on facilitating groups!

Amazon reviews at: http://tinyurl.com/5a83db. Author: Roger Schwarz.

This book will really help me to become a better facilitator of groups. It contains a complete Systems-thinking based approach to facilitation.

Core statement: ‘The facilitator’s main task is to help the group increase effectiveness by improving its process and structure’.

It complements some of the ideas of Manager-Tools in a great way! There are some similar ideas; e.g. on WWWTALA sessions; dealing with emotions; setting the Agenda of meeting etc.
Of particular interest is the model for Interventions in groups.

It is highly recommended reading! You can find more at the site of Roger Schwarz; a summary statement from this website:

‘ (…) The Skilled Facilitator Approach: Outcomes and Key Features

Whether you are working with another person, a group or team, or an organization, The Skilled Facilitator approach will help you create the following outcomes:

• Decisions that get better results
• Decisions that people actively support
• Decisions that save time
• Better relationships - at work and in your personal life
• More personal satisfaction and less stress
• Learning that allows you and others to adapt and change where most others can’t

To achieve these outcomes, the Skilled Facilitator approach has a number of key features:

• Exploring and Changing How We Think
• The Group Effectiveness Model
• A Clearly Defined Role
• Applicable To a Wide Range of Roles
• Explicit Core Values
• Ground Rules for Effective Groups
• The Diagnosis-Intervention Cycle
• Non-Judgmental Thinking
• A Process for Agreeing on How to Work Together
• A Systemic Approach ‘

Has anybody read this book? Or other books on group facilitation? Please feel free to comment / contribute to this post!

The Skilled Facilitator Field Book has lots of practical examples and applications of TSF:

Amazon review .

Bottom line: ‘The Skilled Facilitator’ is a great book on group facilitation!

More on Facilitation at this blog!

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Mark Horstman on: ‘The Meeting Introduction’:

‘If you’re leading a meeting where a team is being formed, or a project group is meeting for the first time, I recommend you use this tool to start off well. In fact, it is so effective, it is my all-time favorite manager tool.

I’ve been leading meetings as a manager, leader and now consultant and facilitator for 20+ years. I’ve seen hundreds of ways to do this, and used many of them myself.This tool is by far the simplest to understand and the easiest to remember for everyone. (…)’

———————————————–

Recently I have used this ‘Manager Tool’ for the first time. This was in a professional setting, with some 18 participants. Some of them were new to the group.

I received some very positive feedback on this ‘Meeting Introduction’; so I can really recommend it. Some tips:

• really prepare this well (I even translated the instruction sheet into Dutch; glanced on it during the instruction phase to make sure that I did not forget important aspects
• do not rush!
• make sure that the welcome cheer at the beginning of every introduction is done by everyone; and also the cheering at the end

This is a members only podcast (so you have to register; costs $15/month):

http://www.manager-tools.com/2005/12/december-2005-member-only-podcast/

Have fun!

What is your best idea of introducing people in a large meeting?

Tim O’Reilly:

…. the internet as Web 2.0 is displacing Microsoft Windows as the dominant software development platform,

…. the competitive edge comes from aggregating the collective intelligence of everyone who uses the platform….. ‘

‘Web 2.0 is a transformative force that’s propelling companies across all industries
towards a new way of doing business characterized by harnessing collective intelligence, ….

from: http://radar.oreilly.com/web2/

Wikipedia’s definition of Web 2.0

The two other sites that I like best to keep me current on Web 2.0 developments are:

• ReadWriteWeb

• Programmableweb

Some of the Web 2.0 platforms that I am using:

Social Software:

• LinkedIn.com
• Facebook.com
• FriendFeed.com

Blog related:

• WordPress.com
• twitter.com
• bloglines.com
• feedburner.com
• technorati.com
• digg.com
• pingomatic

Content oriented sites:

• Flickr.com

Bookmarking:

• del.icio.us

My posts on Web 2.0:

Definition:

• What is Web 2.0
• Groundswell - by Charlene Li and Josh Bernoff (Forrester)

IT market and trends:

• Gartner on Web 2.0
• Forrester Research on Web 2.0
• What is Wikinomics? ‘How Mass Collaboration Changes Everything’
• Enterprise 2.0 and Web 2.0

Platforms:

• On Facebook
• On LinkedIn
• On Mashup’s
• Comprehensive list of Web 2.0 applications

Vertical platforms:

• What is Twitter
• Customer Services
• Web 2.0 and projectmanagement

Social networking and Blogging; privacy:

• Social networking and privacy

• Video explaining Social networking

Technology:

• Identity management and Web 2.0
• Bookmark sharing

Blogging:

• Blog hitrate increases
• Tips for writing the best blog post
• Desktop tool for blogging

Great sites where you can learn more about Web 2.0:

• http://radar.oreilly.com/web2
• http://www.programmableweb.com/
• http://www.readwriteweb.com/

Forrester research on Social Networking in the Enterprise:

Video

On Web 2.0:

• managers: try it yourself; play with RSS, feeds, make your own blog, participate in a wiki, ….
• it is still very early stage
• some things work; some things do not work

‘ The Impact of Web 2.0 and Emerging Social Network Models’:

Video

Great video on Web 2.0 (Davos Annual Meeting 2007)

‘The rapid rise of online social networks is both a social and business phenomenon, the impact of which is only beginning to be understood. The consumer-powered Web 2.0 creates innovative ways for businesses to operate and people to communicate.

1. What is driving the emergence of virtual communities? Is the rapid rise in their valuations justified?
2. How are companies beginning to use social networking strategies for product and market development, as well as for communication?

• Caterina Fake, Founder, Flickr, USA
• William H. Gates III, Chairman, Microsoft Corporation, USA
• Chad Hurley, Co-Founder and Chief Executive Officer, YouTube, USA
• Mark G. Parker, President and Chief Executive Officer, Nike, USA
• Viviane Reding, Commissioner, Information Society and Media, European Commission, Brussels’

Related information:

Web 2.0 summit 2007

Web 2.0 … The Machine is Us/ing Us: great short video explaining the technological essence of Web 2.0

Web 2.0 Expo

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Your favorite books on Social Media (Web 2.0) are?

What are your favorite books on Social Media (Web 2.0)? My favorites are:
- Web 2.0: A Strategy Guide - by Amy Shuen - ‘Business thinking and strategies behind successful Web 2.0 implementations.’
- The Tipping Point by Malcolm Bradwell - ‘… that magic moment when ideas, trends and social behaviours cross a threshold, tip and spead like wildfire…’
More of my ideas on Web 2.0 at: http://jeroendemiranda.wordpress.com

Q/A on LinkedIn

———————————-

Answers:

Katherine Coombs

Senior Innovation Manager at Lloyds TSB

see all my answers

Best Answers in: Change Management (1)

This was selected as Best Answer

I am reading Groundswell by Charlene Li and Josh Bernoff. It’s interesting, but to be honest I dare say that it would be impossible to write a futureproof book about Web 2.0 in the Web 2.0 world! Content and views change so often, and behaviours change, and new websites are launched that I suspect that the best sources of information aren’t going to be books but are going to be digital blogs.

Links:

• http://forrester.typepad.com/charleneli/

Ralph Bernstein

Web Manager at Productivity Press

see all my answers

Best Answers in: Business Development (1)… see more, Supply Chain Management (1) see less

Naked Conversations, by Shel Israel and Robert Scoble. It’s a book about corporate blogging.

Messages from Ralph Bernstein (1):

• RE: Your favorite books on Social Media (Web 2.0) are?

Kelly Rusk

Digital marketing and social media enthusiast

see all my answers

Best Answers in: Internet Marketing (2)… see more, Direct Marketing (1) see less

I’m also reading Groundswell and loving it. Though I will disagree that they are focusing on theories and strategies to adapt to changing technology so it will be relevant for years to come (though the examples may get out dated)
What’s interesting is right before I read the Cluetrain Manifesto, which just hit the 10 year mark. The funny thing is there are so many similarities between the two.

Daniel B. Honigman

Social Media Coordinator/Strategy, Chicago Tribune

see all my answers

I liked “Wikinomics” by Don Tapscott and Anthony Williams. It talks about the sheer social and economic force of collaborative media.

Baseer Mohammed

Owner, Future Consulting Inc

see all my answers

Interesting question. I am traditionalist (is it a real word) Dale Carnegi’s good old book still holds true “How to win friends and keeping them”
Baseer.

Most interesting book on Social Media (Web 2.0) seems to be: Groundswell, by Charlene Li and Josh Bernoff.

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This is summary of some recent blog posts of Dion Hinchcliffe - for faster browsing through his great blog posts on Web 2.0! I have generated this summary using Yahoo Pipes.

Social Aggregators Emerge To Manage Digital Lifestyles

Wednesday, 19 March 2008 2:48 P GMT-05

It’s beginning to look like 2008 might be the year of the social aggregator as users begin to employ these emerging new tools to better manage and track their various online relationships, both personal and professional. …..

Social Aggregators Emerge To Manage Digital Lifestyles

It’s beginning to look like 2008 might be the year of the social aggregator as users begin to employ these emerging new tools to better manage and track their various online relationships, both personal and professional.  The introduction of these new Web applications, such as Friendfeed , Socialthing! , Spokeo , Second Brain , and Iminta , are making it easy for users to keep track of what their friends are doing online while simultaneously demonstrating that there are compelling alternatives to being…

• 

The Social Graph: Issues and Strategies in 2008

One of the hottest topics in the online world in the last couple of years has been the growth of social networking services such as Facebook and MySpace , as well as the addition of a social element to existing user experiences.  Despite riding several waves of hype, it’s now clear that the social networking space will only get hotter in 2008 according to most watchers.  Social software has come fully into its own as of 2008 — for all appearances permanently — and understanding the reasons for this…

• 
• 

Web 2.0 Predictions for 2008

It’s the first work day of the new year and I thought I’d take some time to offer up my predictions for what will happen on the leading edge of the Internet this year.  2007 saw Web 2.0 — defined here as the pervasive two-way Web used for social media , mashups , user-powered Web applications , and social networking — go far more mainstream than it had in 2006.  Web 2.0 poster children like MySpace, Facebook, and YouTube pushed their way into the top 10 Web sites globally and stayed there for…

The Enterprise 2.0 Conference: Web 2.0 Continues Its Move To The Workplace

Social Media Goes Mainstream

While some will dispute what mainstream is defined as exactly — with my own personal favorite being when my grandparents and their grandchildren both are doing whatever is under discussion — the rise of consumer-powered media platforms has all the hallmarks of being something that’s not only here to stay, but something that’s increasingly pushing everything else off the stage.  Yes, I’m talking about blogs, but also wikis and every other kind of two-way, user controlled participation tool…

pink and green, originally uploaded by Jeroen_De_Miranda.

]]> http://jeroendemiranda.wordpress.com/2008/05/17/pink-and-green/feed/ jeroendemiranda http://jeroendemiranda.wordpress.com/2008/05/15/salesroundupcom-summary-of-last-10-post-for-easier-access/ http://jeroendemiranda.wordpress.com/2008/05/15/salesroundupcom-summary-of-last-10-post-for-easier-access/#comments Thu, 15 May 2008 17:59:22 +0000 jeroendemiranda http://jeroendemiranda.wordpress.com/2008/05/15/salesroundupcom-summary-of-last-10-post-for-easier-access/

This is an easy overview of the Salesroundup.com podcast (the latest 10) - makes it easier to select the one you need: 

This is an excellent article on ReadWriteWeb.com, written by Marshall Kirkpatrick

Quote from the article: ‘We’ve noticed that many people don’t use some tools that would make their lives online much more effective and efficient. Here’s our list of some tools we’d suggest are essential. Several of these tools will deliver huge value to your workday and take less than 10 minutes to get set up.’

Based on this article, I started using some of them - these are indeed essential tools!

1. Multi-service IM: makes IM more easy!

2. Cross Platform Screensharing Tool: not used yet; is similar to Microsoft NetMeeting used in the corporate environment

3. A Custom Search Engine: this is really useful; you can now search only on my blog using google

4. Startpage: I use Netvibes, this is really great!

5. Blog With Your Name and Contact Info: will put my gmail address on the blog

Do you know other essential tools?

Great tips for users like myself who use wordpress.com (and do not self-host)

Tweeting for companies 101 - very interesting!

Useful tips on how to grow an online community

Number 1 blog on technology

New social phenomenom - barcamps

Let’s have a look at his livestream

Chris Brogan is a long time blogger, started in 1998

Cloud computing seems to be the new ‘hype’  - following SaaS (Software as a Service)

I configured a CSE (Custom Search Engine) on my blog, after reading this post

Some good presentation tips

Wikipedia going mainstream in the academic world

Wike on Twitter

I have tried this, but it did not work out. Any ideas would be helpful!!

Some good tips, will use them

Searching on Twitter

Good tool for making your online surveys

Famous quotes - will use this in future posts

Important technical detail in Twitter usage

I saw the first message on the earthquake in China in the twitter messages of Scobl on twirl

Can use this for management of innovation projects

On the latest trend in Web 2.0

‘Tweeting for Companies 101′:

‘Before I wrap this up, there are a few other ‘Tweet like a pro’ ideas:

1. Shorten your URLs at Tweetburner where you can also track stats on these links !
2. The mother of all places to find everything awesome Twitter is: http://twitter.pbwiki.com/
3. Want to set up a ‘group’ tweet? This is way cool: Grouptweet (have multiple employees send messages to d companyname with a message that you can aggregate at @companyname)
4. Give people beer for good deeds with Foamee

Now you are ready to tweet like a pro!’

———————————

JetBlue corporate Twitter:

‘@stevebaker Twitter matters because our customers matter. Brevity enforces honesty, and honesty breeds loyalty. The market IS a conversation’

A McKinsey Global Survey http://www.mckinseyquarterly.com/article_page.aspx?L2=16&L3=16&ar=1913&gp=0&pagenum=5 Great article from McKinsey Quarterly (free registration required). Key topics and conclusions: - initiatives start at grassroots level - improves internal communication, in speed and in quality - facilitates communication with customers ‘ (…) A key theme that emerges from the discussions is that many of these technologies start at a [...]

Some great videos of the Web2.0 Expo!

‘Web2Expo: Web 2.0 Expo is a global annual gathering of technical, design, marketing, and business professionals who are building the next generation web.’ (…) Web 2.0 Expo is co-produced by O’Reilly Media and TechWeb.’

Most interesting are:

• Matt Mullenweg (WordPress.com)
• Matt Cutts (Google)
• Jonathan Schwarz (SUN Microsystems)
• Marc Andreesen (Ning)

How businesses are using Web 2.0: A McKinsey Global Survey

http://www.mckinseyquarterly.com/article_page.aspx?L2=16&L3=16&ar=1913&gp=0&pagenum=5

Great article from McKinsey Quarterly (free registration required).

Key topics and conclusions:

- initiatives start at grassroots level

- improves internal communication, in speed and in quality

- facilitates communication with customers

‘ (…) A key theme that emerges from the discussions is that many of these technologies start at a company’s grassroots level.

Because many of these tools are easy to implement, small groups of interested individuals can launch informal pilots to test their viability. “We have been very customer driven and quite ad hoc,” one executive explains. “As we grow we are formalizing the process, but it is still driven by inspiration [and] passion from key stakeholders.” (…)

“Wikis are adding the greatest value,” one executive says. “Blogs and podcasts are more focused outside the organization, supporting sales and marketing efforts. . . . Technology is just the way of doing business.”

In addition, some note that as collaboration tools spread through the organization, they help break down hierarchical and functional boundaries, since they facilitate passing information up, down, and around: “We use a CRM³ package where I can easily find out what my customers like and dislike and have suggestions from the help desk guy on how to improve our service. The message does not need to flow through layers within our organization to reach me.”

(…) “The most valuable aspects today are providing a means for customers to have a dialogue with us. This provides benefits to both parties. If we get something wrong, our customers let us know very quickly and they expect to know when we are going to address it. This rich dialogue also brings us ideas and suggestions on future product developments, which is extremely valuable.” (…) ‘

Dosh Dosh made a good overview of ways Twitter is used.

I find it interesting to see that Twitter is used also for:

• internal business communication: connecting employees with one another;
• for customer services - notifying customers of e.g. new products and releases

More at: 17 Ways You Can Use Twitter: A Guide for Beginners, Marketers and Business Owners

also interesting is:

Twitter May Not Have To Care About Uptime Any Longer

Excellent and comprehensive overview of Web 2.0 by Ed Yourdon!

Covers main technologies, suppliers; and implications for sectors (e.g. Government):

slideshow

Comments on changes by Ed Yourdon

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Healthcare providers that make their quality of services more transparent to patients will improve quality of service in that way!

This is a very entertaining presentation of Paul Levy at a Dutch healthcare congress 2008.

‘Paul Levy

Paul F. Levy MBA, CEO & President, Beth Israel Deaconess Medical Center
“Those hospitals that publish their results will do better”
When starting at the BIDMC, Paul Levy was new to the health care sector. He used his experiences from the sewer and electricity sectors in helping the BIDMC back to the top of the Boston health care market. Essential in his strategy is transparency. Transparency in what he does as a CEO but mostly and foremost transparency in the quality the hospital achieves.

He states that transparency is essential to holding ourselves accountable. Because when we know our results are open, will do just a little better. And with the increasing cost, hospitals are more and more pressured to be open, clear and helpful in improving the quality of care. Hospitals are political institutions; they are paid by the public and offer care to the pubic; being in a capitalist or social system. br> During his speech he refers to various urls:
http://runningahospital.blogspot.com
http://bidmc.harvard.edu/default.asp?node_id=8332 (home page results of BIDMC by Harvard)
http://bidmc.harvard.edu/default.asp?node_id=8332 (patients feedback)’

From: http://www.zorginnovatienederland.nl/presentaties.htm

Interview with Paul Levy:

This is an entry to the most important information David Maister is willing to share with all readers!

I post this here for easier access.

Presentations:

Managing
download

Clients
download

Strategy
download

Careers
download

——————————————-

Strategy:

“The One-Firm Firm” - new free seminar | “Values in Action” - new free seminar | A Case Study In professional Ethics | A Home Fit For Heroes? | Alignment and Accountability | Another reader question | Are Law Firms Manageable? | Are You Being Mentored? | Blawg Review #76 | Blawgworld 2007 | Book Review - JUST ENOUGH ANXIETY | Can the Good Guys Win? | Can You Say No? | Central European and Australian Interviews | Compensation Systems | Corporate Strategy and Personal Profiles | Creating a High-Trust Organization | Creating A New Religion | Disclosing People’s Pay | Do My Ideas Work? |

Does the Network Work? | Does Your Organization Add Any Value? How Do You Know? | Don’t Measure, Judge! | Employer Value Proposition | False Economies | Fat Smoker | Focus and Diversification | Focus and Diversification | Goldman’s Secret | Good to Good | Governement Operations as Professional Service Organizations | Guns for Hire | Happiness is Relative | Help Me With My Strategy Please | How Did You Lose Your Innocence? | How Much Standardization? | How to Keep Your Resolve | How to Pay professional Employees | How We Really Make Decisions | How’s Your Mood? | Immigration and Strategy | Innovating by Standing Still | Innovation in the Practice of Law | Internal Blogs as a Management Tool | Is Stewardship Dead? | Keeping the Kids | Last Podcast Episode on Strategy | Lions, Wolves, Beavers and Humans | Living by the Principles | LLP | Making Mergers Work | Making The Network Work | Managing the Multidimensional Firm | Marines and Mercenaries | Minnow or Whale? | New Business Strategy Podcast Episode: “Practice What You Preach” |