Summary of the article ‘Partnering and the Balanced Scorecard’ by Robert Kaplan

Robert Kaplan

Article: ‘Partnering and the Balanced Scorecard’

Core benefit of the Strategy Map:

• ´strategies will be successful only if all employees understand it…’

• ‘ the Map is a visualization of the strategy´

• ‘ the Strategy Map complements the Balanced Scorecard’

• ´use the Map to communicate a vision for the future…´

Communicating the strategy with a Strategy Map matches nicely with the idea of ‘Stickyness’ of effective messages!

There are some other interesting articles by Robert Kaplan and David Norton (inventors of the BSC) on the Harvard Business School website:

• The Strategy-Focused Organization

• Mapping Your Corporate Strategy

• Managing Alignment as a Process

Strategy articles in the Harvard Business School website

These are some interesting articles by Robert Kaplan and David Norton (inventors of the BSC) on the Harvard Business School website. It is about using Strategy Maps, Balanced Scorecard implementations and Alignment of strategy:

• The Strategy-Focused Organization

• Mapping Your Corporate Strategy

• Managing Alignment as a Process

• Partnering and the Balanced Scorecard

More on Business Strategy:

• 10 Favorite Books on Business Strategy
• Favorite books on Management Consultancy - LinkedIn Question
• Business Model Innovation
• Alignment: ‘everybody needs to understand the value of their role’
• Summary of the article ‘Partnering and the Balanced Scorecard’ by Robert Kaplan
• Strategy articles in the Harvard Business School website

How can I implement strategies: use ‘Strategy Maps’

‘ Strategy without action planning is a daydream

Action planning without Strategy is a nightmare’

Old Japanese saying.

Summary overview

Most recently, Kaplan and Norton have built on the original, four-perspective model of the Balanced Scorecard, and they link it with the time-based dynamics of strategy in their latest book, Strategy Maps: Converting Intangible Assets into Tangible Outcomes

This book gives you a much better idea of how to implement and use Balanced Scorecards as a tool for strategy implementation.

A few illuminating statements from an interview with Mr. Kaplan in the Harvard Business School website:

• ‘A strategy map provides a visual representation of the organization’s strategy. This is truly an example of how one picture is more powerful than 1,000 words’

• ‘Once created, the strategy map is a powerful communication tool that enables all employees to understand the strategy, and translate it into actions they can take to help the organization succeed’

• ‘A strategy map also provides the structure for meetings where managers can quickly see which aspects of their strategy are succeeding and where they are falling short’

• ‘The strategy map framework allows companies to identify and link together the critical internal processes and human, information, and organization capital that deliver the value proposition differently or better’

Here is a picture of two employees of the Royal Canadian Mounted Police (RCMP) with their strategy map helping them do their job in the ice fields above the Arctic Circle:

Template Strategy Map: strategy_map_kaplan_norton.pdf (rotate after opening).

More on Business Strategy:

• 10 Favorite Books on Business Strategy
• Favorite books on Management Consultancy - LinkedIn Question
• Business Model Innovation
• Alignment: ‘everybody needs to understand the value of their role’
• Summary of the article ‘Partnering and the Balanced Scorecard’ by Robert Kaplan
• Strategy articles in the Harvard Business School website