How to implement Customer Services in the Web 2.0 world


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‘What is Satisfaction? Satisfaction is a place where people can get the most from the products they use, and where companies are encouraged to get real with their customers.

Questions AnsweredAsk a question, report a problem, share an idea, or join in conversations already in progress. The most useful replies rise to the top. We’ll notify you via e-mail when people respond.

Everyone Is InvitedCustomers, employees, and companies are all welcome here. Nothing is hidden, and no one is censored. Join the conversation!’ ‘

From: http://getsatisfaction.com

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An example from the Satisfaction support for the twitter.com site:

T-Mobile Mix-Up Was Technical

By Biz

Last week Twitter stopped working over T-Mobile without notice. We were confused and jumped into the conversation on Get Satisfaction with limited information. Over the weekend we were able to determine that this was purely a technical issue between T-Mobile and Ericsson, the folks who serve our SMS traffic.T-Mobile does not have a policy against Twitter—in fact, they like us. This was a technical bug, now resolved. However, something that emerged from this confusion was very impressive. The immediate and sustained support from the Twitter community was very much appreciated. We’ll keep you updated as we learn more this week.


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I find this interesting: the Web2.0 platform enables new forms of Customer Service, customer interaction and marketing!

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Interesting view on customer service in the Web 2.0 world:

Presentation

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