Facilitation tips and tricks

March 31, 2008

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You find useful information on Facilitation at:

IAF Core Competencies for Certification:

Facilitation presentations (SlideShare):

  • Facilitation training for team members (121 slides):
Click here if you do not see the presentation above.
  • Facilitation and meeting skills (53 slides):


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More on Facilitation at this blog!

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Web 2.0 and Management


Business Model Innovation

March 30, 2008

‘Business Model Innovation’ – ‘ Competitive Advantage through Business Model Design and Innovation’

by Alexander Osterwalder, arvetica, Guadelajara, Mexico.

This is a very useful presentation on how you can innovate your own business model.

Slides 29 – 51 describes the core methodology!

An interview with Alexander Osterwalder.

Click here if you do not see the presentation above.

Another presentation, containing the business model of Amazon.com:

More on Business Strategy:


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Web 2.0 and Management


Marshall Goldsmith FeedForward Tool

March 30, 2008

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‘When you think of giving feedback, start giving feedforward –
focus on the promise of the future rather than the mistakes of the past.

Instead of rehashing a past that cannot be changed (feedback), Marshall Goldsmith and Jon Katzenbach coined “feedforward” to encourage spending time creating a future.’

Marshall Goldsmith is a well recognized coach on management behavior.

You can use his ‘FeedForward Tool’ to improve your communication with people you work with.

More:

A great one hour training video on Feedforward (at Google):

Video


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Web 2.0 and Management


Trust-Based Relationships

March 29, 2008

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This is a valuable blog that explains how to build Trust-based relationships with your customers.

‘True trust-based relationships have four characteristics:

  • they start with the perspective of the customer
  • they have a long-term perspective
  • they are collaborative
  • they are based on transparency’

From: TrustedAdvisors Associates blog authored by Charles H. Green:

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Mr. Green co-authored the book ‘The Trusted Advisor’ together with David Maister.

As David Maister also explains in his podcasts, videocasts, books and blog, doing business based on an true earned trust-relation with your customer will improve your bottom-line.

David Maister at CEEMAN ConferenceImage via Wikipedia


Recommended business books – using LibraryThing

March 26, 2008

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Photo from ‘bcnbits‘ under Creative Commons rights.

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I recommend some business books using the site LibraryThing.com.

It has some interesting features:

Main benefit for me is to quickly see what books in a specific field have the best rating.

Combining these recommendations with those of amazon.com gives you further ideas on what books are best to buy!


The back of the napkin

March 25, 2008

Visual thinking is a powerful tool. Especially in brainstorm sessions I use it sometimes as a facilitation tool.

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‘The back of the napkin’ is a book that can help you to use visual thinking.

The recommendation of Dan Heath (author of ‘Made to Stick‘) is promising: “Inspiring! It teaches you a new way of thinking in a few hours — what more could you ask from a book?” — Dan Heath,author of Made to Stick

This is the blog post with a good book review. You see three podcasts including visual explanations of the book!

This is a blog on visual thinking!

Good review of the book

Great short presentation on Visual Thinking:

Click here if you do not see the presentation above.

Collaboration in large professional companies

March 23, 2008

Great podcast by David Maister:

David Maister

how to improve collaboration in large organizations.

‘I am going to read off a list of the “network collaboration” tactics that large multisite professional companies consider in attempting to induce more cooperation in their networks.

The top-tier tactics:

  1. Cross-staffing
  2. Rotation of staff
  3. Reorganize around people we want to collaborate more
  4. Information-sharing (Real-Time Knowledge Management) (…) ‘

In my opinion, Real-Time Knowledge Management is supported by Web 2.0 platforms.

Business Podcast overview.