March 15, 2008
This interview is a fine example of internal alignment of employee satisfaction to corporate strategy and goals! – from www.mckinsey.com.
‘Merrill Lynch has combined operations with IT in a single unit. Diane Schueneman, the head of the company’s Global Infrastructure Solutions, explains how she is changing both to focus on the customer.’
‘….. What is interesting is that this also drives employee satisfaction. When managers ask, “How do we get people in a support group like IT or operations to feel like they’re part of the business?” the answer seems to be: connect people to the company’s value proposition and to customers.
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December 22, 2007
Interesting video explaining Lean Management in healthcare (NHS video)
What is Lean in a nut shell: analyze processes, and remove inefficiencies.
More reading on processes and strategy implementation:
- One of the top Lean consultancy firms that I know is: Vanguard. John Seddon is founder of this company.
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