Trust-Based Relationships

March 29, 2008

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This is a valuable blog that explains how to build Trust-based relationships with your customers.

‘True trust-based relationships have four characteristics:

  • they start with the perspective of the customer
  • they have a long-term perspective
  • they are collaborative
  • they are based on transparency’

From: TrustedAdvisors Associates blog authored by Charles H. Green:

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Mr. Green co-authored the book ‘The Trusted Advisor’ together with David Maister.

As David Maister also explains in his podcasts, videocasts, books and blog, doing business based on an true earned trust-relation with your customer will improve your bottom-line.

David Maister at CEEMAN ConferenceImage via Wikipedia

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www.Manager-Tools.com

February 15, 2008

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Mark Horstman

Mike Auzenne and Mark Horstman have created great weekly podcasts:

“… to become a more effective manager and leader…..”

“ … learn specific actions you can take TODAY to improve your management performance….

Index to all podcasts

Using the ‘Management Trinity’….. :

  • One on Ones
  • Feedback
  • Coaching

…. will immediately make you a much better manager

One on Ones:

Feedback:

Coaching:

Basic Manager Tools principles:

  • one on one
  • feedback
  • coaching
  • delegation
  • running effective meetings

For some of the podcasts you have to register to the site.

Podcasts, by Category:
Behavior
Books
Career
Coaching
Communication
Delegation
Development
DiSC
Dress
Email
Etiquette
Evaluations
Feedback
Hiring
HR
Interviews
Layoffs
Meetings
Network
One on Ones
Performance
Presenting
Recruiters
Relationships
Resume
Retention
Self Development
Staffing
Strategy
Team
Termination
Time Management
Training


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Web 2.0 and Management


Understanding Change Management: ‘Our Iceberg is Melting’

February 10, 2008

Harvard Business School Professor John Kotter talks about his book “Our Iceberg Is Melting” with a familiar friend (in a YouTube video), see below.

This is a great book, telling you a story

More on my new blog ‘Innovation and Social Media’!

You will understand how to apply Change Management in your own business situation when you have read it!

The eight steps for change!

  1. Establish a Sense of Urgency
  2. Form a Powerful Guiding Coalition
  3. Create a Vision
  4. Communicate the Vision
  5. Empower Others to Act on the Vision
  6. Plan for and Create Short-Term Wins
  7. Consolidate Improvements and Produce Still More Change
  8. Institutionalize New Approaches

Video

What other tools can help you with Change Management programs:

Business Strategy and Change Management:

Other resources on Change Management:

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Web 2.0 and Management

Do you have experiences and ideas on Change Management? Please feel free to use the comment field below!


Facebook presentation by Mark Zuckerberg (CEO)

December 29, 2007

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Facebook.com is the largest Social Networking site; with some 58+ million active users.

This is a very interesting interview video with Mark Zuckerberg (CEO) at the web 2.0 Summit 2007; with good explanations of the ‘Social Graph‘ concept that is central to Facebook (and to LinkedIn, MySpace, etc).

It is one of the most important new platforms, which may well be able to compete to large platforms such as Amazon and Google.

http://developers.facebook.com/videos.php

Great video with Mark Zuckerberg (CEO of Facebook) explaining the newest developments at Facebook.com.

He talks about further opening up the platform to third party developers and how to make money on his platform. He is speaking for some 800 developers at the f8 Keynote in San Francisco. Currently there are more than 10000 Facebook applications.

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