Microsharing and Twitter

October 26, 2008

Twitter is an internet tool that is increasingly used for ‘Microsharing’.

twitter_logo_s

Microsharing according to Social Media Agency ‘Pistachio’:

What is microsharing?

Let’s start with the best-known microsharing application, Twitter. Twitter is a collection of remarks. It’s what a group of people–a very dynamic group of people who are connected and becoming more closely connected everyday–find remarkable. The connections between people, the ambient intimacy.

Microsharing reduces the emotional and intellectual distance between people and helps them become more engaged, connected, effective and collaborative.

Microsharing is hard to understand at first, and frequently seems trivial and foolish, but it generates tremendous value and opportunity for participants who really get it and who push to discover its hidden potential.’

For me, the key benefit of this tool is indeed the ‘reduction of emotional and intellectual distance’ on internet platforms. It is very easy to:

  • find people with whom you want to exchange ideas, and
  • actually start conversations online.

It seems to be more easy starting an online conversation compared to e.g.:

  • commenting on a blog post from someone else, or
  • by commenting on a forum.

Therefore, the trend I am seeing in 2008 is to increasingly incorporate Twitter-like functionality in forum and blogging software platforms (e.g. WordPress.com)

Business benefits

Twitter is a great example of a platform that facilitates ‘organizing without organizations’ (Clay Shirky: ‘Here comes everybody’).

With the emergence of Social Media tools such as Twitter, the costs for people to organize themselves in (ad-hoc) groups is greatly reduced. Therefore, business problems that until now were not addressed can now be tackled.

This also means that Twitter (or Twitter-like tools) will enable cross-unit information sharing within large organizations in a very cost-effective manner. Within large organizations. special attention must be placed to issues such as information security, reliability, compliance, integration with other enterprise communication platforms (e.g. Microsoft Exchange, back office tools etc).

For the enterprise, several Twitter-like tools are emerging that take these specific requirements into account: www.yammer.com, ESME and others.

Enhancing my own blog ‘Web 2.0 and Management’

Using both my blog and Twitter, starting online conversations about specific topics is more easy:

  • post on my blog (or comment on a blog from another user); and
  • ‘tweet’  links to my blog post or comments on Twitter.

I have also added the twitter stream to my blog (right lower side of the blog)

Good post: ‘9 Benefits of Twitter for Bloggers

How to start with Twitter

Here is how I have started using Twitter:

  • Create an account at twitter.com
  • Use twitter search for some interesting topics and people to ‘follow’
  • The best way to start with Twitter is to also have a blog (e.g. on WordPress.com). This is your ‘home base’ on which you post topics of you special interests.
  • Post references to your blog posts on Twitter (‘tweet’ it) to elicit conversations about the blog post.
  • Start ‘following’  people that have a blog with a shared interest. Increasingly, blog authors indicate their Twitter name on their blog.

Some people on the internet from which I have learned a lot about Twitter are:

  • Chris Brogan: one of the real ‘gurus’ on Social Media. He really known how to combine tools such as blogs and twitter to grow his ‘audience’, and deliver real value to them!
  • Darren Rowse (‘Problogger’): very experienced blogger, has lots of advice on how to start a blog
  • Davied van Berlo (Dutch): ‘evangelist’ on Web 2.0 for Dutch government agencies

Some blog posts on ‘How to start with Twitter: Guide to Twitter for Business

Useful Twitter tools

Twitter is not only an internet tool, but a platform. A whole ‘cottage industry’ has grown around the Twitter platform, providing additional functionality. Some of these Twitter applications that I find very helpful are:

Statistics:

  • twinfluence : ‘twInfluence is a simple tool using the Twitter API to to measure the combined influence of twitterers and their followers’
  • tweetstats : ‘Graph your Twitter Stats including, Tweets per hour, Tweets per month, Tweet timeline, Reply statistics’

Search:

  • Twitter search : Fulltext search on all public tweets (e.g. search on @jeroendemiranda to find tweets addressed to me by other twitterers)

Adobe AIR applications:

These tools are alternative user interfaces for Twitter (i.e. instead of using you browser). You must install Adobe AIR software as a prerequisite:

  • Tweetdeck : ‘It aims to evolve the existing functionality of Twitter by taking an abundance of information i.e twitter feeds, and breaking it down into more manageable bite sized pieces.’
  • Twellow : This is a directory with Twitter users.

Other sources for information

If you want to follow reactions, tune in to my twitter feed at twitter.com/jeroendemiranda

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The Skilled Facilitator

July 20, 2008
by Jeroen de Miranda

I am reading ‘The Skilled Facilitator’: this is a great in-depth book on facilitating groups!

Amazon reviews at: http://tinyurl.com/5a83db. Author: Roger Schwarz.

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This book will really help me to become a better facilitator of groups. It contains a complete Systems-thinking based approach to facilitation.

Core statement: ‘The facilitator’s main task is to help the group increase effectiveness by improving its process and structure’.

It complements some of the ideas of Manager-Tools in a great way! There are some similar ideas; e.g. on WWWTALA sessions; dealing with emotions; setting the Agenda of meeting etc.
Of particular interest is the model for Interventions in groups.

It is highly recommended reading! You can find more at the site of Roger Schwarz; a summary statement from this website:

‘ (…) The Skilled Facilitator Approach: Outcomes and Key Features

Whether you are working with another person, a group or team, or an organization, The Skilled Facilitator approach will help you create the following outcomes:

  • Decisions that get better results
  • Decisions that people actively support
  • Decisions that save time
  • Better relationships – at work and in your personal life
  • More personal satisfaction and less stress
  • Learning that allows you and others to adapt and change where most others can’t

To achieve these outcomes, the Skilled Facilitator approach has a number of key features:

  • Exploring and Changing How We Think
  • The Group Effectiveness Model
  • A Clearly Defined Role
  • Applicable To a Wide Range of Roles
  • Explicit Core Values
  • Ground Rules for Effective Groups
  • The Diagnosis-Intervention Cycle
  • Non-Judgmental Thinking
  • A Process for Agreeing on How to Work Together
  • A Systemic Approach ‘

Has anybody read this book? Or other books on group facilitation? Please feel free to comment / contribute to this post!

The Skilled Facilitator Field Book has lots of practical examples and applications of TSF:

519FDNNKK7L._SL500_BO2,204,203,200_PIsitb-dp-500-arrow,TopRight,45,-64_OU01_AA240_SH20_

Amazon review .

Bottom line: ‘The Skilled Facilitator’ is a great book on group facilitation!


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Most important from David Maister

April 27, 2008

This is an entry to the most important information David Maister is willing to share with all readers!

I post this here for easier access.

Presentations:

Managing
downloadpdf

Clients
downloadpdf

Strategy
downloadpdf

Careers
downloadpdf

——————————————-

Strategy:

“The One-Firm Firm” – new free seminar | “Values in Action” – new free seminar | A Case Study In professional Ethics | A Home Fit For Heroes? | Alignment and Accountability | Another reader question | Are Law Firms Manageable? | Are You Being Mentored? | Blawg Review #76 | Blawgworld 2007 | Book Review – JUST ENOUGH ANXIETY | Can the Good Guys Win? | Can You Say No? | Central European and Australian Interviews | Compensation Systems | Corporate Strategy and Personal Profiles | Creating a High-Trust Organization | Creating A New Religion | Disclosing People’s Pay | Do My Ideas Work? |

Read the rest of this entry »


10 Favorite Books on Business Strategy

April 18, 2008

‘Your favorite books on Business Strategy are?’

‘Which are your favorite books on Business Strategy; and what is special about them?

This is a question that I have posted on LinkedIn.com. Below are my answers and the answers of some 15 LinkedIn members. This is a comprehensive overview of literature on this topic.

I have started with a new blog: http://www.jeroendemiranda.com

My favorites books on Business Strategy:

Strategy Maps by Robert Kaplan and David Norton.
They show very clearly how to operationalize the mission, vision and strategy of a company. It contains many striking examples. This book also gives you good ideas on how to define an effective Balanced Scorecard.

Executing Strategy by Mark Morgan, Raymond E. Levitt and William Malek (Harvard Business Press).
This excellent book presents the ‘Strategic Execution Framework’. It is a comprehensive and easy to use framework. It shows how to formulate a mission, vision and strategy, and how to translate this into a project portfolio which realizes the strategy. ‘

Favorite books on Business Strategy by LinkedIn users:

Shakti Kapoerchan

Student at RSM Erasmus University

I consider having a solid factual basis for strategy theory to be an excellent starting position for further exploration on the subject. A book which provided this for me, is ‘Contemporary Strategy Analysis’ by Robert M. Grant.

Mark Bouch

Director , Sykes Fairbairn

Hi Jeroen
To answer your question: Mastering the Management System (HBR article by Kaplan and Norton) and Competitive Strategy by Michael Porter.


But strategy execution is also worthy of consideration within question. Getting things done often provides greater challenge than the intellectual exercise of developing strateg. With this in mind I recommend you add ‘Execution – the discipline of getting things done’ by Bossidy and Charan to your reading list.

Best Regards
Mark Bouch

Will Pearce

Non-Profit Executive, Management Consultant, & Volunteer Board Member

Strategic Thinking / Visioning:
* Built to Last by Jim Collins

* Good to Great by Jim Collins
These two Collins books together do the best job of anything I’ve read of identifying the key characteristics of organizations that exhibit sustained competitive superiority.

Strategic Direction (Strategy Formation); both of these books will get you thinking about the specifics of your strategy in new, creative ways:
* What Really Works by William Joyce and Nitin Nohria
* Nonprofit Strategic Positioning: Decide Where to Be, Plan What to Do by Thomas A. McLaughlin

Strategic Planning:
* Team-Based Strategic Planning by C. Davis Fogg
Emphasizes the prerequisite environment/culture, facilitators & facilitation of the process, and process team dynamics.

For nonprofits:
* Strategic Planning for Nonprofit Organizations by Michael Allison and Jude Kaye
* Strategic Planning for Public and Nonprofit Organizations by John M. Bryson

For IT organizations:
* A Practical Guide to Information Systems Strategic Planning by Anita Cassidy

All of these books are available on Amazon.com.

Mick Monroe

I’m here to meet experts that would volunteer to answer questions about their industry. I am an warm+ networker. 550+

Winning by Jack and Suzy Welch – In the first chapter he explains the importance of and way to develop consensus within an organization on the behaviors that must be in place to support the values that will enable an organization to accomplish it’s mission. Within two paragraphs in the first chapter or so it helped me understand how do develop and help others develop a mission statement that was effective at mobilizing organizational support.
One of those ‘airport book store purchases’ that ‘took my breath away’ before the plane ever lifted off.
Thank you Jack and Suzy Welch!

Malcolm Gabriel, MBA; MA (Ind Psy)

Visionary Leader in HR, OD & Change Management

Jeroen,

I agree with others’ recommendations on great business strategy books, and I’ve read most of them. But, my personal favourites are the following, based not necessarily on methodologies for business strategies or strategic planning processes; rather on how one thinks about business strategies themselves:

Senge, P.M (1990). The Fifth Discipline. This timeless classic framed my systems-orientation and helped me appreciate causality in the market and industry; and more importantly appreciate that for every business strategy action (and inaction) there is a corresponding reaction (both intended and unintended).

Hamel, G. (2000). Leading the Revolution. This masterpiece argues that the only sustainable competitive advantage today is in an organization’s ability to innovate their business strategies (refered to as “business concept innovation”). It is truely the hardest challenge for competitors to replicate.

Baghai, M., et. al. (1999). The Alchemy of Growth. This one helped me think through business strategies as kickstarting and sustaining growth through time horizons; horizon 1 (typically “cash cow” core businesses), horizon 2 (emerging businesses), and horizon 3 (seeds of tomorrow’s businesses). The invaluable insight in this book is that organizational modelling, as well as talent and performance management should be different for each horizon, rather than a “one size fits all” approach.

Joseph Templin, CFP, CLU, ChFC, CAP

Head Geek, Unique Minds Consulting Group, LLC

The Art of War” by Sun Tzu.
“He who knows his enemy and himself shall always be victorous.
He who knows neither his enemy nor himself shall never taste victory, even if he fight a thousand battles.”
Joe

Michel Buffet

Founder and President at ETM Consulting Group

My favorite by far: Adrian Slyvotzky’s The Art of Profitability. This book proposes 23 business lessons – written as a the story of a manager seeking enlightenement from a wise master. An original and thought-provoking book.

AK Adapa

IT: Services & Strategy Consultant

Jeroen – You have given two of the best books on this topic and I like Executing Strategy book the most out of the two.

As one of the comments said, from time to time I come across pretty good HBR articles. The most recent HBR articles “Can you say what your strategy is?” and “Putting leadership back into strategy” are good reads as well.

“Competing for the Future” book by Hamel and Prahlad is a good read.

Mark Taylor

Director, Eriskay Associates

Hi Jeroen,
This is a great question and has attracted some great answers.

I am tempted to say that no book on strategy seems to adequately capture what the subject is really about but this is too harsh on some of the great writers out there.

My own view of Strategy Maps by K&N is pretty similar to yours, although many of my clients find this approach quite prescriptive. A broader and more fluid methodology is
Eden, C., Ackermann, F. (1998), Making Strategy: The Journey of Strategic Management, Sage, London, .
Similar to the K&N approach, it makes comprehensive use of mapping but, in my view, creates a far more realistic and less rigid set of outcomes. I use this a lot with clients and it delivers great results.

See the link below for some case studies.
Good luck with your work Jeroen.
Mark.

Links:

Claudia Gramaccia

Studio Gramaccia

hi Jeroen,
the authors you quote are certainly miliar pillars of the business strategy thought
recently Michael Reynor and Pankaj Ghemawat have published interesting books. Have a look at them on
Cheers Claudia

Links: http://strategos.ning.com/forum/topic/show?id=1625368%3ATopic%3A2401

Ashwin Ramaswamy

Awake Dreamer

There was a simple book I read called “The Tao of Leadership”.
I am yet to come across something as outstandingly brilliant.
It doesn’t cover much on strategy per se, but the principles of leadership enshrined are the necessary & sufficient conditions for success.
I think this is available on the web too

Ron Hurst

Manager, Teacher, Coach

I do not believe I saw The Art of the Long View by Peter Schwartz on the list above. I highly recommend this for its contribution to scenario planning.
Ron Hurst
http://www.developaleader.com

Marc Jadoul

Market Development at Alcatel-Lucent

“The Art of War” by Sun Tzu and “Clausewitz on Strategy” (edited by Boston Consulting Group’s Strategy Institute)

Stephen Michaelson

Lean Six Sigma Project Leader; Business Process Analyst; Project Writer/ Tech Writer

W. Edward Deming’s _Out of the Crisis_ (1982). Yes, it’s dated, but still very relevant: the work of Deming and Joseph Juran after World War II is largely responsible for the success of leading quality- and customer-centered companies (like Toyota) today.
A concise description of Deming’s recommended business strategy is contained in his “14 Points for Management (…)

Links: http://books.google.com/books?id=4qw8AAAAIAAJ&dq=amazon+deming+%22out+of+th…

Ana Capucho

Account Manager at EMC & Restaurant Owner

Hi Jeroen,

These are my suggestions for you:
Blue Ocean Strategy (Harvard Business Press)

and
Strategy Safari — A Guide Tour Through The Wilds Of Strategic Management.
Both are a kind of “out of the box” business strategy to set you aside from mainstream or as I like to call it, tradicional management.

Regards
Ana Capucho

Steven Miller

Program Director, GTM Initiatives at IBM

I’ve studied quite a few books on strategy, and several authors stand out:
Clayton Christensen – it seems that the initial impact of this book series was a few leaders looking to disrupt for disruptions sake. This book series does a great job of helping the reader understand disruptive innovation and how to lever it.

Adrian Slywotzky – His books are invaluable as many businesses are seeing their legacy business models going by the wayside numerous disruptions rewrite the future: web 2.0, DVRs, open source, new media, online communites, SaaS, skyrocketing fossil fuel prices, … Leaders need to know how to select and evaluate business models to best take advantage of these disruptions.

Geoffrey Moore – I first read Crossing the Chasm while working a startup. I would love to see an update to this excellent series.

Jim Collins – Built to Last was one of the very first strategy books that I read and one that has stuck with me for a long time. Can be an eye opener to compare your current and past employers against the lessons of this book.

Tom DeMarco – the book I have in mind is ‘Peopleware’. A key part of strategy is your human resource strategy. This book’s lessons have guided my career for a long time.

Ram Charam’s books also have a lot to offer, with a focus on HR strategy — Execution, The Leadership Pipeline, …
The books above will help you:

  • Select a disruptive innovation
  • Select a business model
  • Bring the new innovation to market
  • Build a company that can thrive for a long long while
  • Attract and retain talent
  • Build Your Leadership Pipeline

Ram Motipally

Key Account Manager at Sasken Communication Technologies Ltd.

Jeroen,
I am sure you have plenty of suggestions on books on Business strategy. The original favorite is always Porter’s strategy. But, I highly recommend Jack Welch’s Winning. It is a practical handbook for any manager including for strategy. Look forward to loads of common sense and very little of theoretical models.
Rgds,
Ram

——————————————————————

My favorites are:

Strategy Maps by Robert Kaplan and David Norton.

Executing Strategy by Mark Morgan, Raymond E. Levitt and William Malek

More on Business Strategy:


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Favorite books on Management Consultancy – LinkedIn Question

April 10, 2008

‘Favorite books on Management Consultancy?’

is is a question that I have posted on LinkedIn Q&A at:

http://www.linkedin.com/answers/management/organizational-development/MGM_ODV/204742-3071780?browseIdx=0&sik=1207851413423&goback=%2Eamq

(LinkedIn login is required to access this question)

‘What are your favorite books on Management Consultancy?
I am curious to learn from others at LinkedIn what you like and would recommend!
Some of my favorites are:

Here are some answers that can help you find the best books on Management Consultancy!

Some real new insights for me are – I will look into these books in the coming weeks and months:

Thanks to all contributors !!

Any additional ideas are welcome on this blog!

————————————————————————————————————————-

Karthik Rao

Project Management at Ernst & Young

Jack Walser, CGC

Experienced Project Management and Process Improvement Executive / Strategist

I’m a big fan of these:

The first book takes a look at systems thinking and can help you with roadblocks within an organization. The second provides a tool that will help you channel organizational resources to achieve a strategic goal.
Good luck!

George Dinwiddie

Owner, iDIA Computing, LLC and Computer Software Consultant and Coach

George Dinwiddie also suggests this expert on this topic: Jerry Weinberg

Leif Andersson

Owner, Proicio and Management Consulting Consultant

My favourites:

Jonathan Arnold

Energy Enterprise Solutions

  • I read David Maister’s “Managing the Professional Service Firm” , “The Trusted Advisor”, and “True Professionalism…” and would recommend these books to anyone at any level. I re-read the first book regularly.
  • Soneone gave me Goldsmith’s book. I think it was a hint, and it was very helpful.

Alco van Neck

Ing. at Getronics PinkRoccade

Jakub Nosek

Management consultant – Experienced problem solver

My favorites are:

Links: http://www.atwave.cz

Patrick Ahern

Branding and Employee Performance Expert, Professional Speaker – Partner, Brand Integrity, Inc.

  • Achieve Brand Integrity: Ten Truths You Must Know to Enhance Employee Performance and Increase Company Profits by Gregg Lederman. The book recently won the 2008 Axiom gold medal for Best Business Books in association with Inc.Magazine.

Jim Parnitzke

Independent Executive – Enterprise Architecture, Business Intelligence, BPM, CDI/MDM

  • Plenty of terrific ideas and books already mentioned, all are worthwhile. A little off-beat, but no less valuable to me was Barbara Minto’s book labeled “The Pyramid Principle – Logic in Writing and Thinking” first published in 1987. Since we (management consultants) live in the world full of abstractions, creating a powerful, compelling, and concise message to communicate our thinking is pretty much fundamental blocking and tackling. This is especially true if the subject matter is complex or not well known to our clients or management peers. Heavily recommended for anyone who makes a living in the world of thought and communication (this is our business right?), and certainly more approachable than the Rhetoric (yes that one – Aristotle <g>)
Gail Bubenick, Psy.D.,Ph.D.

Owner, Sierra Communications, Inc.

Darryl Dioso ddioso@rmgmtsolutions.com

Principal Consultant, Resource Management Solutions Group – Sales Recruitment | Sales Training | Sales Assessments

  • Management Consulting” by Biswas and Twitchell – Let me know what I was getting into.
  • “Dr. Deming” by Aguayo – Not really “on Management Consultancy” but he’s one of my (and I’m sure a few of you) MC ‘idols’.
  • “The Goal” by Goldratt and Cox – A book about Process Improvement that I couldn’t put down…How crazy is that?

Roberta Chinsky Matuson

Owner, Human Resource Solutions and Management Consulting Consultant

Roberta

Links: http://www.yourhrexperts.com

Dorina Grossu

Certified Lean Six Sigma Master Black Belt – Program Management, Quality Management, Business Process Re-Engineering

Links: http://www.corpusoptima.com


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High Stakes Presentations

April 5, 2008

Sims Wyeth writes in this blog about improving your performance in presentations.

He has lots of useful tips and tricks on this subject, well worth to browse through!

Sims Wyeth

‘For over fifteen years, I have been helping High Stakes Presenters acquire the knowledge and skill they need to become accomplished speakers.’


Marshall Goldsmith FeedForward Tool

March 30, 2008

image

‘When you think of giving feedback, start giving feedforward –
focus on the promise of the future rather than the mistakes of the past.

Instead of rehashing a past that cannot be changed (feedback), Marshall Goldsmith and Jon Katzenbach coined “feedforward” to encourage spending time creating a future.’

Marshall Goldsmith is a well recognized coach on management behavior.

You can use his ‘FeedForward Tool’ to improve your communication with people you work with.

More:

A great one hour training video on Feedforward (at Google):

Video


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