April 28, 2008
Healthcare providers that make their quality of services more transparent to patients will improve quality of service in that way!
This is a very entertaining presentation of Paul Levy at a Dutch healthcare congress 2008.
Paul F. Levy MBA, CEO & President, Beth Israel Deaconess Medical Center
“Those hospitals that publish their results will do better”
When starting at the BIDMC, Paul Levy was new to the health care sector. He used his experiences from the sewer and electricity sectors in helping the BIDMC back to the top of the Boston health care market. Essential in his strategy is transparency. Transparency in what he does as a CEO but mostly and foremost transparency in the quality the hospital achieves.
He states that transparency is essential to holding ourselves accountable. Because when we know our results are open, will do just a little better. And with the increasing cost, hospitals are more and more pressured to be open, clear and helpful in improving the quality of care. Hospitals are political institutions; they are paid by the public and offer care to the pubic; being in a capitalist or social system. br> During his speech he refers to various urls:
http://bidmc.harvard.edu/default.asp?node_id=8332 (home page results of BIDMC by Harvard)
http://bidmc.harvard.edu/default.asp?node_id=8332 (patients feedback)’
Interview with Paul Levy:
April 15, 2008
David Maister recommends this book on Collaboration Tools for Lawyers.
I guess Web 2.0 is getting more and more mainstream! It is also interesting to see that special attention is paid to legal issues surrounding these new technologies:
The Law Practice Management Section of the American Bar Association has just published a book entitled “The Lawyers guide to Collaboration Tools and Technologies: Smart Ways to Work Together” It was written by Dennis Kennedy and Tom Mighell’
April 3, 2008
You can learn more about marketing your professional services by reading this great blog written by Suzanne Low!
‘About the Expertise Marketplace Blog
Welcome to the Expertise Marketplace blog, where professional service firm leaders, CMOs, journalists, and academics can find:
‘About Suzanne Lowe
Suzanne Lowe is a recognized expert in the marketing and management of professional service firms. She is the president of Expertise Marketing and author of Marketplace Masters: How Professional Service Firms Compete to Win.’
She has written a good review on the book of Ford Harding: ‘Rainmaking’. I am reading this book; it is a practical guide to selling professional services. I recommend both this review and the book!
March 22, 2008
‘In this video we’re going to explore how management, in a society of professionals, can really be made to work. The clip opens with an example of fabulous management, fabulous coaching, that was done to me early in my career, and contrasts with the sorts of management that we often see, inside professional firms.’
‘Find a way to take the sting out of the criticism’
‘He helped me hard to save face’
‘Maister Moments: David Maister Live
Leading global consultant, business author, and former Harvard Business School professor David Maister presents a videocast of highlights from his speaking engagements covering his four main topic areas: Strategy, Management, Client Relations, and Careers.’
Business podcast overview.