Trust-Based Relationships

March 29, 2008

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This is a valuable blog that explains how to build Trust-based relationships with your customers.

‘True trust-based relationships have four characteristics:

  • they start with the perspective of the customer
  • they have a long-term perspective
  • they are collaborative
  • they are based on transparency’

From: TrustedAdvisors Associates blog authored by Charles H. Green:

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Mr. Green co-authored the book ‘The Trusted Advisor’ together with David Maister.

As David Maister also explains in his podcasts, videocasts, books and blog, doing business based on an true earned trust-relation with your customer will improve your bottom-line.

David Maister at CEEMAN ConferenceImage via Wikipedia

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