Crucial Conversations In Social Media – incredibly powerful story!

January 29, 2008

Incredibly powerful story !

‘Social Media offers a great opportunity for businesses to reconnect with people’

‘Markets are conversations

‘Why are crucial conversations so important? – we benefit from more accurate and relevant information – make better choices, and are more willing to act on whatever decision they all make’

Click here if you do not see the presentation above.

There are three Practices to start your conversations:

  1. Get to know who you are talking to
  2. Listening is more important than talking
  3. If you are going to be talking – have something important to say

At the bottom of this page all texts of the slides are displayed!
Here is more on web 2.0 and crucial conversations

Another good example of Crucial Conversations in Social Media: Satisfaction for customers!


What is Twitter?

December 22, 2007

Twitter is another interesting Social Networking site!You can see it as a form of MicroBlogging.

From ReadWriteweb.com:

‘And the Winner is…

As with the BigCo selection, the Read/WriteWeb authors were unanimous in our decision. The Best LittleCo of 2007 is Twitter, Inc.

“Social network publishing is very terse, blog publishing is verbose. Is there a form of publishing which is on one hand as easy as social networking, but as sequential as regular blogs? Twitter and Tumblr have recently emerged to define this new category of microblogging.”

The simple idea of Twitter is to express what you are doing right now, in 140 characters or less. …. ‘

For Customer Services, Twitter uses Satisfaction.

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