April | 2008 | Web 2.0 and Management

Twitter and business management

April 30, 2008

Dosh Dosh made a good overview of ways Twitter is used.

I find it interesting to see that Twitter is used also for:

internal business communication: connecting employees with one another;
for customer services – notifying customers of e.g. new products and releases

More at: 17 Ways You Can Use Twitter: A Guide for Beginners, Marketers and Business Owners

also interesting is:

Twitter May Not Have To Care About Uptime Any Longer

Leave a Comment » | web2.0 | Tagged: "customer services", business communication, twitter, web 2.0 | Permalink
Posted by jeroendemiranda

Excellent and comprehensive overview of Web 2.0 by Ed Yourdon

April 29, 2008

Excellent and comprehensive overview of Web 2.0 by Ed Yourdon!

Covers main technologies, suppliers; and implications for sectors (e.g. Government):

slideshow

Comments on changes by Ed Yourdon

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2 Comments | web2.0 | Tagged: ed yourdon, overview, SlideShare, web 2.0 | Permalink
Posted by jeroendemiranda

“Those hospitals that publish their results will do better” – transparency and quality improvements in healthcare

April 28, 2008

Healthcare providers that make their quality of services more transparent to patients will improve quality of service in that way!

This is a very entertaining presentation of Paul Levy at a Dutch healthcare congress 2008.

‘Paul Levy

Paul F. Levy MBA, CEO & President, Beth Israel Deaconess Medical Center
“Those hospitals that publish their results will do better”
When starting at the BIDMC, Paul Levy was new to the health care sector. He used his experiences from the sewer and electricity sectors in helping the BIDMC back to the top of the Boston health care market. Essential in his strategy is transparency. Transparency in what he does as a CEO but mostly and foremost transparency in the quality the hospital achieves.

He states that transparency is essential to holding ourselves accountable. Because when we know our results are open, will do just a little better. And with the increasing cost, hospitals are more and more pressured to be open, clear and helpful in improving the quality of care. Hospitals are political institutions; they are paid by the public and offer care to the pubic; being in a capitalist or social system. br> During his speech he refers to various urls:
http://runningahospital.blogspot.com
http://bidmc.harvard.edu/default.asp?node_id=8332 (home page results of BIDMC by Harvard)
http://bidmc.harvard.edu/default.asp?node_id=8332 (patients feedback)’

From: http://www.zorginnovatienederland.nl/presentaties.htm

Interview with Paul Levy: