Twitter and business management

April 30, 2008

Dosh Dosh made a good overview of ways Twitter is used.

I find it interesting to see that Twitter is used also for:

  • internal business communication: connecting employees with one another;
  • for customer services – notifying customers of e.g. new products and releases

More at: 17 Ways You Can Use Twitter: A Guide for Beginners, Marketers and Business Owners

also interesting is:

Twitter May Not Have To Care About Uptime Any Longer

Excellent and comprehensive overview of Web 2.0 by Ed Yourdon

April 29, 2008

Excellent and comprehensive overview of Web 2.0 by Ed Yourdon!

Covers main technologies, suppliers; and implications for sectors (e.g. Government):


Comments on changes by Ed Yourdon

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Web 2.0 and Management

“Those hospitals that publish their results will do better” – transparency and quality improvements in healthcare

April 28, 2008

Healthcare providers that make their quality of services more transparent to patients will improve quality of service in that way!

This is a very entertaining presentation of Paul Levy at a Dutch healthcare congress 2008.

Paul Levy

Paul F. Levy MBA, CEO & President, Beth Israel Deaconess Medical Center
“Those hospitals that publish their results will do better”

When starting at the BIDMC, Paul Levy was new to the health care sector. He used his experiences from the sewer and electricity sectors in helping the BIDMC back to the top of the Boston health care market. Essential in his strategy is transparency. Transparency in what he does as a CEO but mostly and foremost transparency in the quality the hospital achieves.

He states that transparency is essential to holding ourselves accountable. Because when we know our results are open, will do just a little better. And with the increasing cost, hospitals are more and more pressured to be open, clear and helpful in improving the quality of care. Hospitals are political institutions; they are paid by the public and offer care to the pubic; being in a capitalist or social system. br> During his speech he refers to various urls: (home page results of BIDMC by Harvard) (patients feedback)’


Interview with Paul Levy:

Most important from David Maister

April 27, 2008

This is an entry to the most important information David Maister is willing to share with all readers!

I post this here for easier access.








“The One-Firm Firm” – new free seminar | “Values in Action” – new free seminar | A Case Study In professional Ethics | A Home Fit For Heroes? | Alignment and Accountability | Another reader question | Are Law Firms Manageable? | Are You Being Mentored? | Blawg Review #76 | Blawgworld 2007 | Book Review – JUST ENOUGH ANXIETY | Can the Good Guys Win? | Can You Say No? | Central European and Australian Interviews | Compensation Systems | Corporate Strategy and Personal Profiles | Creating a High-Trust Organization | Creating A New Religion | Disclosing People’s Pay | Do My Ideas Work? |

Read the rest of this entry »

Web 2.0 trends

April 26, 2008
  • 10 Must Have Online Office Apps – ReadWriteWeb
  • Change Management News » Blog Archive » Web 2.0 and Change Management
  • Enterprise 2.0 To Become a $4.6 Billion Industry By 2013 – ReadWriteWeb
  • Facebook … the new email?
  • Google Docs Gets Forms, More Access Like Little By Little
  • Microsoft Popfly
  • Mashups Are Breaking the Mold at Microsoft – New York Times
  • Plaxo going from strength to strength
  • The Big Switch: Rewiring the World, from Edison to Google
  • Top Enterprise Web 2.0 Predictions For 2008 by G. Oliver Young – Forrester Research
  • Web Technology Trends for 2008 and Beyond » SlideShare

    Blog posts that I have bookmarked recently on Web 2.0 trends

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    10 Favorite Books on Business Strategy

    April 18, 2008

    ‘Your favorite books on Business Strategy are?’

    ‘Which are your favorite books on Business Strategy; and what is special about them?

    This is a question that I have posted on Below are my answers and the answers of some 15 LinkedIn members. This is a comprehensive overview of literature on this topic.

    I have started with a new blog:

    My favorites books on Business Strategy:

    Strategy Maps by Robert Kaplan and David Norton.
    They show very clearly how to operationalize the mission, vision and strategy of a company. It contains many striking examples. This book also gives you good ideas on how to define an effective Balanced Scorecard.

    Executing Strategy by Mark Morgan, Raymond E. Levitt and William Malek (Harvard Business Press).
    This excellent book presents the ‘Strategic Execution Framework’. It is a comprehensive and easy to use framework. It shows how to formulate a mission, vision and strategy, and how to translate this into a project portfolio which realizes the strategy. ‘

    Favorite books on Business Strategy by LinkedIn users:

    Shakti Kapoerchan

    Student at RSM Erasmus University

    I consider having a solid factual basis for strategy theory to be an excellent starting position for further exploration on the subject. A book which provided this for me, is ‘Contemporary Strategy Analysis’ by Robert M. Grant.

    Mark Bouch

    Director , Sykes Fairbairn

    Hi Jeroen
    To answer your question: Mastering the Management System (HBR article by Kaplan and Norton) and Competitive Strategy by Michael Porter.

    But strategy execution is also worthy of consideration within question. Getting things done often provides greater challenge than the intellectual exercise of developing strateg. With this in mind I recommend you add ‘Execution – the discipline of getting things done’ by Bossidy and Charan to your reading list.

    Best Regards
    Mark Bouch

    Will Pearce

    Non-Profit Executive, Management Consultant, & Volunteer Board Member

    Strategic Thinking / Visioning:
    * Built to Last by Jim Collins

    * Good to Great by Jim Collins
    These two Collins books together do the best job of anything I’ve read of identifying the key characteristics of organizations that exhibit sustained competitive superiority.

    Strategic Direction (Strategy Formation); both of these books will get you thinking about the specifics of your strategy in new, creative ways:
    * What Really Works by William Joyce and Nitin Nohria
    * Nonprofit Strategic Positioning: Decide Where to Be, Plan What to Do by Thomas A. McLaughlin

    Strategic Planning:
    * Team-Based Strategic Planning by C. Davis Fogg
    Emphasizes the prerequisite environment/culture, facilitators & facilitation of the process, and process team dynamics.

    For nonprofits:
    * Strategic Planning for Nonprofit Organizations by Michael Allison and Jude Kaye
    * Strategic Planning for Public and Nonprofit Organizations by John M. Bryson

    For IT organizations:
    * A Practical Guide to Information Systems Strategic Planning by Anita Cassidy

    All of these books are available on

    Mick Monroe

    I’m here to meet experts that would volunteer to answer questions about their industry. I am an warm+ networker. 550+

    Winning by Jack and Suzy Welch – In the first chapter he explains the importance of and way to develop consensus within an organization on the behaviors that must be in place to support the values that will enable an organization to accomplish it’s mission. Within two paragraphs in the first chapter or so it helped me understand how do develop and help others develop a mission statement that was effective at mobilizing organizational support.
    One of those ‘airport book store purchases’ that ‘took my breath away’ before the plane ever lifted off.
    Thank you Jack and Suzy Welch!

    Malcolm Gabriel, MBA; MA (Ind Psy)

    Visionary Leader in HR, OD & Change Management


    I agree with others’ recommendations on great business strategy books, and I’ve read most of them. But, my personal favourites are the following, based not necessarily on methodologies for business strategies or strategic planning processes; rather on how one thinks about business strategies themselves:

    Senge, P.M (1990). The Fifth Discipline. This timeless classic framed my systems-orientation and helped me appreciate causality in the market and industry; and more importantly appreciate that for every business strategy action (and inaction) there is a corresponding reaction (both intended and unintended).

    Hamel, G. (2000). Leading the Revolution. This masterpiece argues that the only sustainable competitive advantage today is in an organization’s ability to innovate their business strategies (refered to as “business concept innovation”). It is truely the hardest challenge for competitors to replicate.

    Baghai, M., et. al. (1999). The Alchemy of Growth. This one helped me think through business strategies as kickstarting and sustaining growth through time horizons; horizon 1 (typically “cash cow” core businesses), horizon 2 (emerging businesses), and horizon 3 (seeds of tomorrow’s businesses). The invaluable insight in this book is that organizational modelling, as well as talent and performance management should be different for each horizon, rather than a “one size fits all” approach.

    Joseph Templin, CFP, CLU, ChFC, CAP

    Head Geek, Unique Minds Consulting Group, LLC

    The Art of War” by Sun Tzu.
    “He who knows his enemy and himself shall always be victorous.
    He who knows neither his enemy nor himself shall never taste victory, even if he fight a thousand battles.”

    Michel Buffet

    Founder and President at ETM Consulting Group

    My favorite by far: Adrian Slyvotzky’s The Art of Profitability. This book proposes 23 business lessons – written as a the story of a manager seeking enlightenement from a wise master. An original and thought-provoking book.

    AK Adapa

    IT: Services & Strategy Consultant

    Jeroen – You have given two of the best books on this topic and I like Executing Strategy book the most out of the two.

    As one of the comments said, from time to time I come across pretty good HBR articles. The most recent HBR articles “Can you say what your strategy is?” and “Putting leadership back into strategy” are good reads as well.

    “Competing for the Future” book by Hamel and Prahlad is a good read.

    Mark Taylor

    Director, Eriskay Associates

    Hi Jeroen,
    This is a great question and has attracted some great answers.

    I am tempted to say that no book on strategy seems to adequately capture what the subject is really about but this is too harsh on some of the great writers out there.

    My own view of Strategy Maps by K&N is pretty similar to yours, although many of my clients find this approach quite prescriptive. A broader and more fluid methodology is
    Eden, C., Ackermann, F. (1998), Making Strategy: The Journey of Strategic Management, Sage, London, .
    Similar to the K&N approach, it makes comprehensive use of mapping but, in my view, creates a far more realistic and less rigid set of outcomes. I use this a lot with clients and it delivers great results.

    See the link below for some case studies.
    Good luck with your work Jeroen.


    Claudia Gramaccia

    Studio Gramaccia

    hi Jeroen,
    the authors you quote are certainly miliar pillars of the business strategy thought
    recently Michael Reynor and Pankaj Ghemawat have published interesting books. Have a look at them on
    Cheers Claudia


    Ashwin Ramaswamy

    Awake Dreamer

    There was a simple book I read called “The Tao of Leadership”.
    I am yet to come across something as outstandingly brilliant.
    It doesn’t cover much on strategy per se, but the principles of leadership enshrined are the necessary & sufficient conditions for success.
    I think this is available on the web too

    Ron Hurst

    Manager, Teacher, Coach

    I do not believe I saw The Art of the Long View by Peter Schwartz on the list above. I highly recommend this for its contribution to scenario planning.
    Ron Hurst

    Marc Jadoul

    Market Development at Alcatel-Lucent

    “The Art of War” by Sun Tzu and “Clausewitz on Strategy” (edited by Boston Consulting Group’s Strategy Institute)

    Stephen Michaelson

    Lean Six Sigma Project Leader; Business Process Analyst; Project Writer/ Tech Writer

    W. Edward Deming’s _Out of the Crisis_ (1982). Yes, it’s dated, but still very relevant: the work of Deming and Joseph Juran after World War II is largely responsible for the success of leading quality- and customer-centered companies (like Toyota) today.
    A concise description of Deming’s recommended business strategy is contained in his “14 Points for Management (…)


    Ana Capucho

    Account Manager at EMC & Restaurant Owner

    Hi Jeroen,

    These are my suggestions for you:
    Blue Ocean Strategy (Harvard Business Press)

    Strategy Safari — A Guide Tour Through The Wilds Of Strategic Management.
    Both are a kind of “out of the box” business strategy to set you aside from mainstream or as I like to call it, tradicional management.

    Ana Capucho

    Steven Miller

    Program Director, GTM Initiatives at IBM

    I’ve studied quite a few books on strategy, and several authors stand out:
    Clayton Christensen – it seems that the initial impact of this book series was a few leaders looking to disrupt for disruptions sake. This book series does a great job of helping the reader understand disruptive innovation and how to lever it.

    Adrian Slywotzky – His books are invaluable as many businesses are seeing their legacy business models going by the wayside numerous disruptions rewrite the future: web 2.0, DVRs, open source, new media, online communites, SaaS, skyrocketing fossil fuel prices, … Leaders need to know how to select and evaluate business models to best take advantage of these disruptions.

    Geoffrey Moore – I first read Crossing the Chasm while working a startup. I would love to see an update to this excellent series.

    Jim Collins – Built to Last was one of the very first strategy books that I read and one that has stuck with me for a long time. Can be an eye opener to compare your current and past employers against the lessons of this book.

    Tom DeMarco – the book I have in mind is ‘Peopleware’. A key part of strategy is your human resource strategy. This book’s lessons have guided my career for a long time.

    Ram Charam’s books also have a lot to offer, with a focus on HR strategy — Execution, The Leadership Pipeline, …
    The books above will help you:

    • Select a disruptive innovation
    • Select a business model
    • Bring the new innovation to market
    • Build a company that can thrive for a long long while
    • Attract and retain talent
    • Build Your Leadership Pipeline

    Ram Motipally

    Key Account Manager at Sasken Communication Technologies Ltd.

    I am sure you have plenty of suggestions on books on Business strategy. The original favorite is always Porter’s strategy. But, I highly recommend Jack Welch’s Winning. It is a practical handbook for any manager including for strategy. Look forward to loads of common sense and very little of theoretical models.


    My favorites are:

    Strategy Maps by Robert Kaplan and David Norton.

    Executing Strategy by Mark Morgan, Raymond E. Levitt and William Malek

    More on Business Strategy:

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    Web 2.0 and Management

    David Maister on a book on Collaboration Tools for lawyers

    April 15, 2008

    David Maister recommends this book on Collaboration Tools for Lawyers.

    I guess Web 2.0 is getting more and more mainstream! It is also interesting to see that special attention is paid to legal issues surrounding these new technologies:

    ‘Collaboration Tools and Technologies

    The Law Practice Management Section of the American Bar Association has just published a book entitled “The Lawyers guide to Collaboration Tools and Technologies: Smart Ways to Work Together” It was written by Dennis Kennedy and Tom Mighell’